Gorgias alternatives. ChatBento vs Gorgias, and 6 more.

Gorgias is a help desk built for ecommerce brands, especially Shopify stores, with one inbox for email, chat, social and more, and an AI Agent billed per automated interaction. Plans are priced by ticket volume, not per agent. ChatBento does one job: an AI chatbot on your website, trained on your content, that captures leads and hands off to you, from $14 a month with a free plan.

Try it on your site, free

Free plan forever, paid plans from $14 a month. No card required. How to switch from Gorgias

ChatBento

Free50 AI messages / month, free forever$0
Hobbyper month, 2,000 AI messages$14
Standardper month, 10,000 AI messages$30
Proper month, 40,000 AI messages$100

Flat price, no per-seat fees. Full pricing

Gorgias

Starterper mo, monthly billing only. 50 tickets, then $0.40 per ticket; 3 user seats$10
Basicper mo billed yearly ($60 monthly). 300 tickets, then $0.40 per ticket$50
Proper mo billed yearly ($360 monthly). 2,000 tickets, then $0.36 per ticket$300
Advancedper mo billed yearly ($900 monthly). 5,000 tickets, through sales$750
Customover 5,000 conversations a month, talk to salesCustom
AI Agentper automated interaction on yearly plans ($1.00 on monthly); each also counts as a helpdesk ticket$0.90

No free plan; a 7-day free trial with all features, no payment info needed. Checked November 4, 2026 on their pricing page.

Adding AI Agent adds a monthly bundle of automated interactions to the plan: on Starter it's $30 a month for 30, which brings Starter to $40 a month. Past the bundle, each automated interaction costs $1.50.
Gorgias counts an automated interaction when AI Agent or another automation resolves a request without an agent. If the shopper still talks to an agent within 72 hours, it is billed as a helpdesk ticket instead.
Voice and SMS are add-ons, from $25 and $17 a month on annual pricing, scaling with call and text volume.

Side by side. What each one does.

ChatBento compared with Gorgias
Feature	ChatBento	Gorgias
Free plan	Yes, 50 AI messages/mo	No (7-day trial)
Lowest paid plan	$14/mo (2,000 AI messages)	$10/mo for 50 tickets, AI extra
How the AI is billed	Flat monthly price, no seats	By ticket volume, plus per AI interaction
AI answers trained on your website	Yes	Yes
Install with one script tag	Yes	Yes
Hand-off to a human	Yes, by email	Yes, to agents in the help desk
Live chat inbox for your team	No	Yes
WhatsApp, Messenger and other channels	Not yet	Yes
Native integrations (CRM, Slack and others)	Not yet	150+ apps, incl. Shopify
Help desk ticketing	No	Yes

Gorgias details are from Gorgias's own website, checked November 4, 2026. Rows we couldn't confirm are left out. Prices change, so check their pricing page before you decide.

What Gorgias does better. Honestly.

Actions inside Shopify

Gorgias AI Agent can issue refunds, cancel eligible orders, edit orders, update addresses, track packages, start returns and apply discounts. ChatBento answers questions but doesn't take store actions.

A help desk for every channel

Email, chat, social and a help center sit in one inbox on every plan, with voice and SMS as add-ons. ChatBento runs on your website only and has no inbox.

Trained on your store

AI Agent learns from your help center, product catalog, policies and past conversations, and follows a brand voice you can set per channel.

Not priced per agent

Plans are sized by tickets, not seats: Starter includes 3 user seats and Basic and up include 500.

What both do. The common ground.

An AI agent that answers shoppers' product, shipping and policy questions
A chat widget installed with a code snippet
Hand-off to a person when the AI can't help

When to choose Gorgias. And when ChatBento fits.

Pick Gorgias if

You run a Shopify store with a support team that works tickets across email, chat and social.
You want the AI to process refunds, cancellations and returns, not only answer questions.
You handle hundreds or thousands of tickets a month, and pricing by ticket volume suits you better than per seat.

Pick ChatBento if

You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
You'd rather pay a flat $14, $30 or $100 a month than per seat or per resolution, or start on the free plan.
An email hand-off is enough when a visitor needs a person.
You want one script tag that works on Framer, Webflow, WordPress, Shopify, Wix, Squarespace or plain HTML.

Switch from Gorgias. In 4 steps.

1
Sign up for ChatBento's free plan and enter your website address. It reads your pages in about a minute.
2
Copy your Gorgias help center answers and store policies into ChatBento's Q&A tab.
3
Export tickets to CSV first. Gorgias exports ticket metadata from a view, and message content for the last 30 days from an analytics drill-down; owners, admins and leads get a download link by email.
4
Remove the Gorgias chat installation snippet (or turn off its Shopify quick install) and paste ChatBento's one-line snippet before </body>. Test it on your live site.

Step-by-step install guides for every platform are on the integrations page.

Other Gorgias alternatives. Prices checked on each vendor's site.

If ChatBento isn't the fit, here are other tools to look at, starting with the same kind of tool as Gorgias, with the starting price and free option each one lists.

Live chat and help desks
Tidio
$24.17 per mo billed yearly, Starter (100 conversations)
Free plan with 50 billable conversations; 7-day trials of Starter and Growth.
Tidio vs ChatBento Tidio pricing
Checked October 30, 2026
Live chat and help desks
Intercom
$19 per seat / mo billed yearly, new-customer price; plus $0.99 per Fin outcome
No free plan; a 14-day free trial, no card required.
Intercom vs ChatBento Intercom pricing
Checked October 23, 2026
Live chat and help desks
Crisp
$45 per month per workspace, 4 seats (Mini)
Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required.
Crisp vs ChatBento Crisp pricing
Checked October 23, 2026
Live chat and help desks
Tawk.to
Free live chat; AI Assist add-on from $29/mo
The core live chat is free forever, no credit card.
Tawk.to vs ChatBento Tawk.to pricing
Checked October 23, 2026
Live chat and help desks
LiveChat
$19 per user / mo billed yearly ($25 monthly), Essential
No free plan; a 14-day free trial, no card required.
LiveChat vs ChatBento LiveChat pricing
Checked October 23, 2026
Live chat and help desks
Zendesk
$19 per agent / mo, billed yearly. Live chat from $55
No free plan; a 14-day free trial of Suite Professional.
Zendesk vs ChatBento Zendesk pricing
Checked October 23, 2026

ChatBento vs Gorgias. Questions, answered.

Is ChatBento a good Gorgias alternative?

If you run a small store and mainly want AI answers to product, shipping and policy questions on your site, yes, at a flat price. If your team works tickets across channels, or you want the bot to refund and cancel orders in Shopify, Gorgias is built for that.

How much does Gorgias cost compared with ChatBento?

Gorgias Starter is $10 a month for 50 tickets, monthly billing only. AI Agent adds $30 a month for 30 automated interactions, then $1.50 each. Basic is $50 a month billed yearly ($60 monthly) for 300 tickets. ChatBento has a free plan with 50 AI messages a month, then $14, $30 or $100 a month, with AI answers included. Gorgias prices checked November 4, 2026.

Does Gorgias have a free plan?

No. Gorgias has a 7-day free trial with all features and no payment info. ChatBento has a free plan with 50 AI messages a month that doesn't expire.

Does a Gorgias AI Agent interaction also count as a ticket?

Yes. Gorgias's pricing FAQ says each AI Agent interaction also counts as a helpdesk ticket and is billed that way, on top of the per-interaction price.

Keep comparing

Where ChatBento fits

All alternatives

Gorgias is a trademark of its owner; ChatBento is not affiliated with or endorsed by Gorgias.

Sources, checked November 4, 2026: gorgias.com/pricing, gorgias.com/ai-agent

Try the Gorgias alternative. Free to start.