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Tidio alternative. ChatBento vs Tidio.

Tidio is a customer service platform with a live chat widget, a help desk with ticketing, and an AI agent called Lyro, which is also sold on its own. ChatBento does one job: an AI chatbot on your website, trained on your content, that captures leads and hands off to you, from $8 a month with a free plan.

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Prices, ChatBento vs Tidio

ChatBento

  • Free50 AI messages / month, free forever$0
  • Hobbyper month, 2,000 AI messages$8
  • Standardper month, 10,000 AI messages$30
  • Proper month, 40,000 AI messages$100

Flat price, no per-seat fees. Full pricing

Tidio

  • Free50 billable conversations, 10 seats$0
  • Starterper mo billed yearly. 100 billable conversations, 50 one-off Lyro AI conversations$24.17
  • Growthper mo billed yearly, from 250 billable conversationsfrom $49.17
  • Plusper mo plus monthly usage, through salesfrom $300
  • Premiumcontact salesCustom

Free plan with 50 billable conversations; 7-day trials of Starter and Growth. Checked October 23, 2026 on their pricing page.

  • Lyro AI conversations are billed separately from the human conversations above. Every account gets 50 Lyro conversations once; to refresh them monthly you need the Lyro AI Agent plan, which starts at $32.50 a month billed yearly for 50 conversations.
  • Tidio's prices above are the yearly-billing figures its pricing page shows; monthly billing costs more.

Side by side. What each one does.

ChatBento compared with Tidio
FeatureChatBentoTidio
Free planYes, 50 AI messages/moYes, 50 conversations
Lowest paid plan$8/mo (2,000 AI messages)$24.17/mo billed yearly
How the AI is billedFlat monthly price, no seatsPlan by conversations, Lyro AI billed separately
AI answers trained on your websiteYesYes
Install with one script tagYesYes
Hand-off to a humanYes, by emailYes, to your team
Live chat inbox for your teamNoYes
WhatsApp, Messenger and other channelsNot yetYes
Native integrations (CRM, Slack and others)Not yetYes
Help desk ticketingNoYes

Tidio details are from Tidio's own website, checked October 23, 2026. Rows we couldn't confirm are left out. Prices change, so check their pricing page before you decide.

What Tidio does better. Honestly.

Live chat and ticketing, even on Free

Tidio's free plan includes live chat and ticketing, with mobile apps for Android and iOS and a desktop app. ChatBento has no live inbox; it hands visitors to you by email.

Messaging channels

WhatsApp, Instagram and Messenger are listed as native integrations from the Free plan up.

Shopify actions

On Growth, Tidio can check a customer's order history and cancel orders inside Shopify. ChatBento answers questions but doesn't take store actions.

A long integrations list

Tidio names integrations with Shopify, WordPress, Zapier, HubSpot, Salesforce, Pipedrive, Zendesk and Intercom, plus an open API.

What both do. The common ground.

  • An AI agent that learns from your website and your FAQs
  • A chat widget installed with a JavaScript snippet or a plugin
  • Hand-off to a person when the AI can't help
  • A free plan to start on

When to choose Tidio. And when ChatBento fits.

Pick Tidio if

  • You want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team.
  • Customers message you on WhatsApp, Instagram or Messenger.
  • You run a Shopify store and want the bot to look up or cancel orders.

Pick ChatBento if

  • You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
  • You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan.
  • An email hand-off is enough when a visitor needs a person.
  • You want one script tag that works on Framer, Webflow, WordPress, Shopify, Wix, Squarespace or plain HTML.

Switch from Tidio. In 4 steps.

  1. 1

    Sign up for ChatBento's free plan and enter your website address. It reads your pages in about a minute.

  2. 2

    Export your Tidio contacts to CSV (available on every plan, including Free), and any chat transcripts you want to keep.

  3. 3

    Copy the FAQs you gave Lyro into ChatBento's Q&A tab.

  4. 4

    Remove Tidio's JavaScript code or uninstall its plugin and paste ChatBento's one-line snippet before </body>. Test it on your live site.

Step-by-step install guides for every platform are on the integrations page.

ChatBento vs Tidio. Questions, answered.

Is ChatBento a good Tidio alternative?

If you mostly want AI answers on your website and an email hand-off, yes, with simpler pricing. If your team answers live chat, works tickets or uses WhatsApp and Instagram, Tidio covers more.

How much does Tidio cost compared with ChatBento?

Tidio's Starter plan is $24.17 a month billed yearly for 100 conversations, and its Lyro AI agent is billed separately, from $32.50 a month billed yearly for 50 AI conversations. ChatBento has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with AI answers included. Tidio prices checked October 23, 2026.

Does Tidio's free plan include AI?

Every Tidio account starts with 50 Lyro AI conversations, once. Tidio says you need its Lyro AI Agent plan to refresh them monthly. ChatBento's free plan gives you 50 AI messages every month.

Can I export my contacts from Tidio?

Yes. Tidio's help center says contacts can be exported to CSV on all plans, including Free, and individual chat transcripts can be exported to CSV or emailed.

Keep comparing

Where ChatBento fits

All alternatives

Tidio is a trademark of its owner; ChatBento is not affiliated with or endorsed by Tidio.

Sources, checked October 23, 2026: tidio.com/pricing/, tidio.com/integrations/

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