What a website chatbot is for. Twelve jobs it does well.
Each guide covers one job: the problem it solves, how ChatBento handles it, how to set it up, what to measure and where it stops.
Lead capture
Turn website questions into leads. An AI chatbot answers from your content, then collects a name, email and note when a visitor wants follow-up, and emails you the lead with the full conversation.
Read the guideAfter-hours support
Give visitors answers at night, on weekends and on holidays. An AI chatbot trained on your website replies 24/7 and takes a message when a question needs your team in the morning.
Read the guidePre-sales questions
Answer the questions buyers ask before they pay: pricing, fit, timelines and terms. An AI chatbot replies instantly from your own pages and hands serious buyers to your team.
Read the guideEcommerce product questions
Answer shoppers' questions about sizing, materials, shipping and returns on Shopify or any store. An AI chatbot trained on your product pages and policies replies 24/7.
Read the guideBooking and appointment questions
Answer questions about availability, prices, cancellations and what to bring before visitors book. An AI chatbot trained on your site replies 24/7 and points people to your booking page.
Read the guideSaaS onboarding
Help trial users get set up without waiting for support. An AI chatbot trained on your docs and help articles answers how-to questions 24/7, with links to the right guide.
Read the guideDocs and help-center search
Let visitors ask your docs a question instead of searching them. An AI chatbot reads your help center and documentation and replies with a short answer and links to the source pages.
Read the guideAgency client sites
A practical setup for freelancers and agencies adding AI chatbots to client sites on Framer, Webflow, WordPress and more: one script tag per site, separate chatbots, leads routed to each client.
Read the guideMultilingual visitors
Support visitors who write in Spanish, German, French or other languages without translating your site. The AI chatbot replies in the language each visitor writes in, using your existing content.
Read the guideReducing support email
Stop answering the same support emails every day. An AI chatbot answers routine questions on your website from your own content, so your inbox holds only the questions that need you.
Read the guideFAQ automation
Turn a static FAQ page into answers visitors can ask for. An AI chatbot uses your FAQ and Q&As to give exact answers to common questions, worded however visitors ask them.
Read the guideHuman handoff
Let your AI chatbot pass complex or sensitive conversations to a person. Visitors leave their details, and your team gets the full conversation by email, without anyone repeating themselves.
Read the guide
New to the vocabulary? The AI chatbot glossary explains terms like RAG, deflection rate and human handoff in plain words.
Questions. Answered.
What can an AI chatbot do on a website?
It answers visitors' questions from your own content at any hour, collects contact details when someone wants a follow-up, and passes conversations it can't handle to your team. The use cases above show how that applies to sales, support and onboarding.
Can one chatbot cover several use cases?
Yes. The same chatbot answers pre-sales questions, support questions and FAQs, because it learns from all of your content at once. You add pages, text and Q&As for each area.
What can't ChatBento do?
It doesn't take actions in other systems: it can't look up orders, book appointments, issue refunds or change accounts. Handoff happens by email rather than live chat, and it covers website chat only, not WhatsApp or social channels.
How much does it cost?
ChatBento has a free plan with 50 AI messages a month. Paid plans start at $8/month, and every account begins with a 14-day free trial.
Put an AI agent on your site. Free to start. Paid plans from $8 a month.
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