Answer booking and appointment questions.
Before someone books a table, a class or an appointment, they want to know what it costs, how long it takes, what to bring and what happens if they cancel. A chatbot answers those questions and sends them to your booking page ready to book.
The problem
Front-desk staff spend much of the day answering the same questions by phone and email: do you take walk-ins, is there parking, can I bring my dog. Each one interrupts the people in front of them.
Visitors who can't find an answer quickly often don't book at all, or book and then cancel when the details surprise them.
How ChatBento handles it
Answers about the visit
Trained on your services, prices, opening hours and policies, the chatbot answers questions about what to expect before, during and after a booking.
Points to the right booking link
Answers can include links that appear in your content, so the chatbot can send visitors straight to your booking page or calendar.
Cancellation rules, quoted exactly
Add your cancellation and no-show policy as text or a Q&A, and the chatbot quotes it rather than paraphrasing it into something you didn't promise.
Set it up in 5 steps
- 1
Add your website, including service, pricing and policy pages.
- 2
Make sure your booking page link appears in your content, for example in a Q&A for "How do I book?".
- 3
Add Q&As for practical details: parking, accessibility, what to bring, deposits and cancellations.
- 4
Add suggested questions like "How do I book?" and "What's your cancellation policy?".
- 5
Paste the script tag on every page, not just the booking page.
What to measure
Phone and email questions
Ask front-desk staff to tally routine questions for a week before and after launch.
Clicks to the booking page
Check your analytics for visits to the booking page that come right after a chat.
Policy surprises
Watch for cancellations or complaints that start with "I didn't know"; each is a policy the chatbot should explain.
Where it stops
The chatbot isn't connected to your booking calendar, so it can't check live availability or make, move or cancel bookings. It answers questions and links to the tool that does.
Booking and appointment questions questions. Answered.
Can the chatbot book appointments?
No. It isn't connected to booking software. It answers questions about your services and policies and links visitors to your booking page.
Can it tell visitors if a time slot is free?
No, because it can't see your calendar. It can explain your usual hours and send visitors to the booking page to see live availability.
Can it handle cancellation questions?
Yes. It explains your cancellation policy from your content. To actually cancel, visitors use your booking tool or contact you through the handoff form.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Terms to know
Further reading
Related use cases
Booking and appointment questions, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.