Privacy Policy

Last updated October 21, 2026

ChatBento (chatbento.com) makes AI support chatbots for websites. This page explains what we collect, why, and who helps us run the service. Questions or requests: hello@chatbento.com.

Visitors to chatbento.com

• Analytics. We use Google Analytics to understand how people find and use the site (pages viewed, rough location, device, how you arrived). In the EU, EEA, UK and Switzerland it only sets cookies after you accept; before that, or if you decline, Google receives only anonymous signals without cookies. Elsewhere it is on by default and you can turn it off any time: Cookie settings.
• Hosting logs. Our host, Cloudflare, processes your IP address and request details to deliver the site and protect it from abuse.
• We don't use advertising cookies and we don't sell personal data.

ChatBento customers

• Account: your email address, plan, usage and subscription status. Sign-in uses a one-time email link and a session cookie (cb_session, essential, up to 30 days).
• Your chatbots: settings, instructions, and the content you train them on (public pages we read from your website, plus any text and Q&As you add).
• Conversations and leads from your website visitors, so you can review them and follow up.

Visitors who chat with a ChatBento widget

When you use a chatbot on a website that runs ChatBento, that website's owner is responsible for your data and we process it for them. We store your messages, the page you were on, and a random visitor ID kept in your browser so the conversation continues if you reload. If you leave your name, email or a message in the contact form, it is stored and emailed to the website owner. Your IP address is used, in hashed form, to limit abuse and is not stored as-is.

Who processes data for us

• Cloudflare – hosting, database, file and vector storage, and the embeddings used to search your content.
• Anthropic – generates chatbot answers. Each message, recent conversation history and the relevant parts of the trained content are sent to it to write a reply. Anthropic does not train its models on this data.
• Resend – sends sign-in emails and lead notifications.
• Dodo Payments – our merchant of record. It processes payments and subscriptions and handles sales tax; your card details go to Dodo Payments, never to us.
• Google – Google Analytics on chatbento.com, as described above.

These providers may process data outside your country, including in the United States and Asia-Pacific.

How long we keep it

Account and chatbot data are kept while your account exists. Conversations and leads are kept until you delete them, delete the chatbot, or close your account. Deleting a chatbot removes its training data, conversations and leads.

Your rights

You can ask us for a copy of your data, to correct it, or to delete it, by emailing hello@chatbento.com. If you chatted with a ChatBento widget on someone else's website, contact that website's owner first; we'll help them handle your request.

Changes

If we change this policy we'll update the date above, and tell customers by email about significant changes.