AI chatbot for SaaS companies.
SaaS visitors ask two kinds of questions: before they buy (which tier has SSO, what happens when the trial ends, do you integrate with HubSpot) and after (how do I invite my team, why isn't the webhook firing). A chatbot trained on your pricing page, docs and changelog answers both in seconds, and passes sales conversations, bug reports and billing disputes to the right person with the context attached.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Does the Team plan have SSO?
Chatbot: SAML SSO is on the Business plan and above. The Team plan supports Google and Microsoft sign-in. Business is $24 per user per month billed annually, and also adds SCIM provisioning and audit logs.
Pricing page
Visitor: How do I connect it to Slack?
Chatbot: Go to Settings, then Integrations, and click Connect next to Slack. You'll choose a default channel for notifications, and you can override it per project afterwards. If your Slack workspace requires approval for new apps, an admin will need to approve it.
Help center: Slack integration
Visitor: Our security team needs your SOC 2 report and a DPA before we sign.
Chatbot: Our Trust page says the SOC 2 Type II report is shared under NDA, and we have a standard DPA. I can't send those documents here, so leave your work email and company name and our security team will get in touch, usually within two business days.
Human handoff
Powered by ChatBento
12 questions customers ask SaaS companies
The questions SaaS companies hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1Which plan includes SSO and SCIM provisioning?
- 2Do I need a card to start the trial, and what happens to my data when it ends?
- 3Do you integrate with Salesforce, HubSpot or Slack natively, or only through Zapier?
- 4Are you SOC 2 Type II? Can we see the report?
- 5Where is customer data hosted? Can we keep it in the EU?
- 6Is pricing per seat, and do view-only users count as seats?
- 7Do you offer annual billing or discounts for startups and nonprofits?
- 8How do I invite teammates and set their permissions?
- 9What are the API rate limits, and is there a sandbox environment?
- 10Can I import my projects from a CSV export?
- 11Is an offline mode on the roadmap?
- 12If I downgrade or cancel, do I lose my data?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For SaaS companies, make sure these are on the site or added as docs:
- Pricing page and plan comparison table, including seat rules and usage limits
- Help center and docs: setup guides, how-to articles and troubleshooting
- API reference, rate limits and webhook docs
- Integrations directory, with what each integration actually syncs
- Security, trust and privacy pages: audits, data hosting regions, subprocessors
- Changelog, plus Q&As for features you don't offer
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! Ask me about plans, integrations, security, or how to do something in the app.”
- 4
Paste one line on your Webflow site
Many SaaS marketing sites are built in Webflow so the marketing team can ship pages without engineering, and the same script tag can go on the docs site too. The install guide shows where the snippet goes.
Install on Webflow
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Sales conversations: enterprise pricing, custom contracts, procurement and security questionnaires
- Bug reports and outages: the chatbot links your status page and asks for steps to reproduce
- Billing disputes, refunds, failed payments and plan changes on a specific account
- Account access: lockouts, ownership transfers and workspace deletion
- Requests for audit reports, DPAs and penetration test summaries
- Feature requests worth logging for the product team
Security claims and roadmap stay on the record
The chatbot states security, compliance and data-residency facts only as your trust page and docs publish them: if the page doesn't say you have a SOC 2 report, sign BAAs or host in the EU, the bot doesn't say it either. It never promises a feature, integration or ship date that isn't live; at most it says the request has been passed on. A buyer who signed because your chat said "yes, we support that" will hold you to it, so add Q&As for the common "no" answers.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits SaaS companies
Typical volume: 1,800 to 7,200 AI replies a month. A SaaS product with a few thousand active users and 30,000 to 60,000 site and docs visits a month, where 2 to 4% of visitors open the chat and ask about three questions each.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
SaaS questions. Answered.
Can it answer technical questions from our docs?
Yes, when the answer is written in your docs. Point it at your help center and API reference and it answers how-to questions with the steps from the relevant article. Where the docs are thin, it hands off instead of guessing, which also shows you which articles to write next.
Can it look up a customer's account or subscription?
No. It doesn't connect to your app, billing system or helpdesk. Account-specific questions, like why was I charged twice or which plan am I on, go to your team with the customer's email and the conversation.
Will it tell prospects we support a feature we don't?
Not if you write down the "no" answers. Add Q&As for features people often ask about but you don't have, and it answers honestly. It never commits to roadmap dates.
Should it go on the marketing site or inside the product?
Many SaaS teams start on the marketing site and docs, where pre-sales and how-to questions arrive. Because it installs with a script tag, you can add it to any page you control, including a logged-in help panel.
How much does an AI chatbot for SaaS companies cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for SaaS companies, 1,800 to 7,200 AI replies a month, Standard at $30/month covers it, with up to 3 chatbots. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for marketing and web design agencies“What's included in your monthly SEO retainer?”
- AI chatbot for online course creators“Is the course self-paced, or are there live sessions I have to attend?”
- AI chatbot for ecommerce stores“If I order today, will it arrive before Friday?”
Use cases for SaaS companies
- SaaS onboardingHelp trial users get set up without waiting for support. An AI chatbot trained on your docs and help articles answers how-to questions 24/7, with links to the right guide.
- Docs and help-center searchLet visitors ask your docs a question instead of searching them. An AI chatbot reads your help center and documentation and replies with a short answer and links to the source pages.
- Pre-sales questionsAnswer the questions buyers ask before they pay: pricing, fit, timelines and terms. An AI chatbot replies instantly from your own pages and hands serious buyers to your team.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.