Guide new SaaS users with an AI chatbot.
New users decide in their first few sessions whether a product is worth keeping. A chatbot trained on your docs answers "how do I…" questions while they're still motivated, and links to the guide that shows the rest.
The problem
Trial users who get stuck rarely open a ticket. They try a few things, assume the product can't do it, and stop logging in.
Your docs probably answer the question already, but users don't know the term you used for it, and a keyword search for their words finds nothing.
How ChatBento handles it
Searches by meaning, not keywords
The chatbot finds the right passage in your docs even when the user describes the problem in their own words, then answers in a few sentences.
Links to the full guide
Each answer links to the doc pages it used, so users can follow the steps in full and learn where your docs live.
Docs that aren't public
Paste setup notes or internal how-tos as text sources so the chatbot can answer from them, without publishing them as pages.
Stuck users reach a person
When the docs don't cover it, users leave their email through the handoff form, and you get the question with the conversation.
Set it up in 5 steps
- 1
Add your docs or help-center site; the chatbot discovers its pages through the sitemap and links.
- 2
Add unlinked pages one at a time, and paste anything that isn't online as text.
- 3
Add Q&As for the setup steps people ask about in their first week.
- 4
Set suggested questions to your most common first-week tasks, like "How do I invite my team?".
- 5
Install the script tag on your marketing site, your docs, or both. It works on any page where you can add a script tag.
What to measure
How-to tickets from trial users
Compare setup questions in your support queue before and after launch.
Top onboarding questions
Read the inbox weekly; the most common questions show where your onboarding flow is unclear.
Unanswered questions
Each question the chatbot couldn't answer marks a missing or unclear doc page.
Where it stops
The chatbot answers from your docs. It can't see a user's account, settings or data, so it can't diagnose account-specific problems or take actions in your product.
SaaS onboarding questions. Answered.
Can I put the chatbot inside my app?
Yes, on any page where you can add a script tag. Add the domain under Allowed websites so the widget loads there.
Does it know which user is asking?
No. It answers from your docs and doesn't see account data, so it gives the same answer to everyone.
How do I keep it in sync when docs change?
Retrain the website source from the dashboard after a docs update, or retrain just the pages that changed.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Terms to know
Further reading
SaaS onboarding, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.