AI chatbot for online course creators.
Course creators get the same messages every launch: is it self-paced, how long do I keep access, is there a payment plan, do I get a certificate, and what if it isn't for me. A chatbot trained on your sales page, FAQ and refund policy answers while the cart is open and buyers are deciding, and passes login problems and refund requests to you or your support inbox.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Is the course self-paced?
Chatbot: Yes. All 42 lessons are pre-recorded, so you work through them at your own pace, and you keep access for as long as the course is offered. There's also an optional live critique call on the first Tuesday of each month.
Course sales page
Visitor: What if I buy it and don't like it?
Chatbot: You can ask for a full refund within 14 days of purchase, as long as you've completed less than 30% of the lessons. Refunds go back to your original payment method. Those are the terms in our refund policy; anything outside them is up to our team.
Refund policy
Visitor: I paid yesterday but never got my login email.
Chatbot: Please check your spam or promotions folder for an email from our course platform. If it isn't there, leave the email address you used at checkout and our support team will resend your access, usually within one business day. I can't see orders or accounts myself.
Human handoff
Powered by ChatBento
12 questions customers ask online course creators
The questions online course creators hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1Is the course self-paced, or are there live sessions I have to attend?
- 2How long do I keep access after I buy: lifetime or a set period?
- 3Is there a payment plan, and do I get the full course on the first payment?
- 4What's your refund policy if I start and it's not for me?
- 5Do I get a certificate when I finish, and is it accredited?
- 6When does enrollment close, and when will it open again?
- 7I bought the course but can't log in. Where's my access email?
- 8Is this course right for a complete beginner?
- 9Do I need any software or supplies to follow along?
- 10Is there a community or Q&A where I can get feedback on my work?
- 11Can my employer pay by invoice for a team license?
- 12What's the difference between the standard and the VIP tier?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For online course creators, make sure these are on the site or added as docs:
- Sales page for each course, including the curriculum and who it's for
- Course FAQ: access length, live sessions, tools needed, community
- Refund policy, word for word
- Payment plan and pricing tier details
- Certificate page: how it's earned and what it is and isn't recognized for
- Login and access help page for your course platform
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! Questions about the course, access, payment plans or refunds? I can help.”
- 4
Paste one line on your WordPress site
Many course creators run their sales pages on WordPress, with the course itself hosted on a separate platform. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Refund requests and exceptions to the policy
- Login, access and billing problems with a student's own account
- Failed payment plan installments
- Team licenses, invoices and purchase orders
- Complaints and anyone unhappy with the course
Quote refund terms exactly, and don't overpromise results
Refund terms should come word for word from your published policy; the chatbot never invents an exception or promises a refund your policy doesn't offer. It also shouldn't promise income, career or certification outcomes your sales page doesn't support, or call a certificate accredited unless it is. Anything outside the policy goes to you.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits online course creators
Typical volume: 900 to 6,000 AI replies a month. A creator with a sizable email list during a launch or cart-open period: 30,000 to 100,000 sales page visits, where 1 to 2% of visitors open the chat and ask three questions each; quiet months run a few hundred.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Online courses questions. Answered.
Can the chatbot answer questions inside my course platform?
It goes on your website with a script tag, so it works on your sales pages and on any member area that lets you add one. It answers from the pages you train it on; it can't see student progress or completion.
Will it handle refund requests?
It explains your refund policy word for word and tells students how to request one, then passes the request to you. It doesn't approve or process refunds; you do that in your payment or course platform.
How should I set it up for a launch?
Train it on the sales page and FAQ before cart opens, including payment plans, bonuses, tiers and the close date. If a bonus or deadline changes mid-launch, update the page and retrain so it never quotes the old terms.
Can it recommend which of my courses someone should take?
Yes, if your sales pages say who each course is for. It compares them from those pages and points people to the right one, and if someone is unsure it collects their email so you can follow up.
How much does an AI chatbot for online course creators cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for online course creators, 900 to 6,000 AI replies a month, Standard at $30/month covers it, with up to 3 chatbots. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for coaches“Is the discovery call free, and how long is it?”
- AI chatbot for SaaS companies“Which plan includes SSO and SCIM provisioning?”
- AI chatbot for ecommerce stores“If I order today, will it arrive before Friday?”
Use cases for online course creators
- Docs and help-center searchLet visitors ask your docs a question instead of searching them. An AI chatbot reads your help center and documentation and replies with a short answer and links to the source pages.
- Pre-sales questionsAnswer the questions buyers ask before they pay: pricing, fit, timelines and terms. An AI chatbot replies instantly from your own pages and hands serious buyers to your team.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.