Knowledge base
A knowledge base is an organized collection of information, such as help articles, policies, product details and answers to common questions, that people or software can search. In AI chatbots, the knowledge base is the content the chatbot is allowed to answer from, usually built from a company's website, documents and written Q&As.
Example
A software company's knowledge base might include 150 help-center articles, the pricing page, the terms of service and a dozen written answers about billing.
Why it matters for a website chatbot
A chatbot can't be better than its knowledge base. Missing or outdated pages lead to "I don't know" or wrong answers. In ChatBento, the knowledge base is the Sources list: your website, single pages, pasted text and Q&As, which you can retrain whenever content changes.
See it in practice: Docs and help-center search
Related terms
- Help centerA help center is a section of a website, or a separate site, that collects support articles, guides and answers to common questions, usually organized by topic and searchable. Customers use it to solve problems themselves, and support teams link to its articles when replying, so the same answers stay consistent.
- Retrieval-augmented generation (RAG)Retrieval-augmented generation (RAG) is a technique in which an AI system first retrieves relevant passages from a chosen set of documents, then gives them to a language model to write its answer. It lets the model answer from current, specific information it was never trained on, and makes answers easier to check.
- FAQ pageAn FAQ page lists frequently asked questions about a business, product or topic, each followed by a short answer. It lets visitors find common answers without contacting anyone, and clear question-and-answer formatting also makes the content easy for search engines and AI answer engines to understand and quote.
- Web crawlerA web crawler is a program that visits web pages automatically, reads their content and follows links or sitemaps to discover more pages. Search engines, AI companies and site tools use crawlers. Well-behaved crawlers identify themselves and respect a site's robots.txt file and noindex rules.