AI chatbot for dentists.
Most messages to a dental practice are the same dozen: do you take my insurance, are you taking new patients, what does a cleaning cost without coverage, and is this toothache an emergency. A chatbot trained on your practice's pages answers those at 10 pm, when patients are actually searching, and passes anything clinical or account-specific to your front desk in the morning.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Do you take Delta Dental PPO?
Chatbot: Yes, we're in network with Delta Dental PPO. We'll check your benefits before your visit, so bring your member ID card or send a photo of it when you book.
Insurance page
Visitor: Great. My back tooth has been throbbing since yesterday and my cheek is a bit swollen.
Chatbot: I'm sorry, that sounds painful. Swelling can be a sign of infection, so please call us at (312) 555-0142: we keep same-day slots for emergencies. If the swelling spreads toward your eye or neck, or you have trouble breathing or swallowing, go to the emergency room.
Dental emergencies page
Visitor: It's after hours. Can someone call me first thing?
Chatbot: Yes. Leave your name and phone number here and I'll pass them to the front desk, who start calling back at 7:30 am. Please don't include details about your health in this chat; the team will ask on the phone.
Human handoff
Powered by ChatBento
12 questions customers ask dentists
The questions dentists hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1Do you accept my dental insurance (Delta Dental, Cigna, MetLife, Aetna)?
- 2Are you accepting new patients?
- 3How much is a cleaning and exam without insurance?
- 4Do you offer a membership plan for patients without insurance?
- 5I have a toothache and swelling. Can I be seen today?
- 6Do you offer Invisalign or other clear aligners?
- 7How much does teeth whitening cost, and how long does it last?
- 8Do you see children, and from what age?
- 9Do you offer sedation for anxious patients?
- 10What should I bring to my first appointment?
- 11Do you offer payment plans or CareCredit?
- 12What is your cancellation policy?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For dentists, make sure these are on the site or added as docs:
- Insurance page listing the plans you're in network with
- New-patient page: forms, what to bring, first-visit length
- Service pages: cleanings, fillings, crowns, implants, aligners, whitening
- Fee schedule or price ranges for uninsured patients, and any membership plan
- Emergency instructions and after-hours phone number
- Office hours, parking, accessibility and cancellation policy
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! I can help with insurance, new-patient visits and office hours. For a dental emergency, call us directly.”
- 4
Paste one line on your WordPress site
Most dental practice sites run on WordPress, often built by a dental marketing agency. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Booking, moving or cancelling an appointment
- Pain, swelling, bleeding or a broken tooth: the chatbot gives your emergency number
- Questions about a specific bill, balance or insurance claim
- Treatment questions about a patient's own mouth: which crown, is this normal after a filling
- Complaints and requests for records
No diagnosis, and keep health details out of chat
The chatbot explains your services and policies; it never says whether a symptom is serious or what treatment someone needs. Tell it to send pain and swelling questions to your emergency line, and ask patients not to type medical history into the chat. In the US, health details tied to a patient are protected under HIPAA, so collect them on the phone or in your patient portal instead.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits dentists
Typical volume: 150 to 600 AI replies a month. A one- or two-dentist practice with 2,000 to 5,000 site visits a month, where 3 to 5% of visitors open the chat and ask about three questions each.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Dentists questions. Answered.
Can the chatbot book dental appointments?
It doesn't write into your practice management software. It answers questions, then collects the patient's name, phone number and preferred time, or links to your online booking page if you have one, so your front desk confirms the slot.
Will it tell patients whether they need a root canal?
No, and it shouldn't. Trained on your pages, it can explain what a root canal involves and what you charge, but anything about a patient's own symptoms goes to your team or your emergency number.
Can it answer insurance questions accurately?
It answers from the list of plans you give it, so keep your insurance page current. For a patient's exact coverage or remaining benefits, it tells them you'll verify with their insurer before the visit.
Is it safe to use on a dental website under HIPAA?
Set it up so it doesn't collect health information: it answers general questions about your practice and takes a name and phone number for callbacks. Ask patients to share clinical details on the phone or in your patient portal.
How much does an AI chatbot for dentists cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for dentists, 150 to 600 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for medical clinics“Do you take my insurance, and are you in network with my Medicare Advantage plan?”
- AI chatbot for physiotherapists“Do I need a doctor's referral, or can I book physical therapy directly?”
- AI chatbot for veterinarians“Are you taking new clients, and do you see exotics like rabbits, birds or reptiles?”
Use cases for dentists
- Booking and appointment questionsAnswer questions about availability, prices, cancellations and what to bring before visitors book. An AI chatbot trained on your site replies 24/7 and points people to your booking page.
- After-hours supportGive visitors answers at night, on weekends and on holidays. An AI chatbot trained on your website replies 24/7 and takes a message when a question needs your team in the morning.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.