AI chatbot for medical clinics.
Clinic phones fill up with questions that have nothing to do with medicine: do you take my plan, can I walk in today, do you do sports physicals, how do I get my records sent over. A chatbot trained on your clinic's pages answers those at any hour, points anyone describing chest pain or trouble breathing to 911, and leaves symptoms, results and refills to your nurses.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Do you take walk-ins on Saturday?
Chatbot: Yes, our urgent care side sees walk-ins on Saturdays from 9 am to 2 pm. You can also save a spot online from our Walk-ins page and wait at home instead of in the lobby.
Hours and walk-ins page
Visitor: My son needs a sports physical for football. Do you do those?
Chatbot: We do. Sports physicals are $45 if you're paying cash and take about 20 minutes. Bring the school's physical form with the parent section filled in, plus his immunization record if you have it.
Physicals page
Visitor: Also, my blood pressure meds ran out yesterday. Can you refill them?
Chatbot: I can't handle prescriptions here. Please send a refill request through the patient portal or call our nurse line at (614) 555-0163, and allow two business days. If you have chest pain, a severe headache or weakness on one side, call 911.
Prescription refills page
Powered by ChatBento
12 questions customers ask medical clinics
The questions medical clinics hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1Do you take my insurance, and are you in network with my Medicare Advantage plan?
- 2Can I walk in today, or do I need an appointment?
- 3What's the wait at urgent care right now?
- 4Are your doctors accepting new patients, and can I choose a female provider?
- 5How much is a sick visit if I'm paying cash?
- 6Do you do school, sports and DOT physicals?
- 7Do you have flu shots and COVID vaccines in stock?
- 8Can I get lab work and X-rays done on site?
- 9Can I do a telehealth visit instead of coming in?
- 10How do I request a prescription refill?
- 11How do I get my medical records sent to a new doctor?
- 12Do you see kids, or should I take my child to a pediatrician?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For medical clinics, make sure these are on the site or added as docs:
- Insurance page: accepted plans, Medicare and Medicaid, self-pay rates
- Services: sick visits, physicals, chronic care, vaccines, lab and X-ray
- Walk-in and urgent care hours, and what urgent care does not treat
- New-patient page: forms, what to bring, how to transfer records
- Refill, test result and records request policies
- Provider bios, locations, parking and telehealth instructions
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! I can help with hours, walk-ins, insurance and new-patient visits. In an emergency, call 911.”
- 4
Paste one line on your WordPress site
Many clinic sites run on WordPress, often maintained by a healthcare web agency with a link out to the patient portal. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Scheduling, rescheduling and same-day sick appointments
- Any symptom question: the chatbot gives the nurse line, or 911 for emergencies
- Prescription refills, test results and referrals
- Billing disputes, statements and insurance denials
- Records requests and forms that need a provider's signature
No medical advice, and keep health details out of chat
The chatbot describes your services, hours and policies; it never triages symptoms, interprets results or suggests medication. Set it up so anyone mentioning chest pain, stroke signs, trouble breathing or thoughts of self-harm is pointed to 911 or the 988 Suicide and Crisis Lifeline, and other symptom questions go to your nurse line. Ask patients not to share diagnoses, medications or member IDs in chat: in the US, health details tied to a patient are protected under HIPAA, so collect them on the phone or in your patient portal.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits medical clinics
Typical volume: 400 to 1,500 AI replies a month. A three- to six-provider family practice or urgent care with 6,000 to 15,000 site visits a month, where 3 to 4% of visitors open the chat and ask two or three questions each.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Medical clinics questions. Answered.
Can the chatbot tell patients whether to come to urgent care or go to the ER?
It can repeat what your own pages say urgent care treats, such as minor cuts, sprains and fevers, and what it doesn't, such as chest pain or stroke symptoms. It won't assess one person's symptoms: anything that sounds serious gets 911, and everything else gets your nurse line.
Can it show live urgent care wait times?
No. It answers from your pages, not your queue. If you publish wait times or offer online check-in, it links patients there.
Can patients request refills or test results through it?
Not directly. It explains your refill and results policies and points patients to the portal or nurse line, so nothing clinical passes through the chat.
Does it work for a clinic with several locations?
Yes. Give it a page per location with hours, services and phone numbers, and it answers for the right site when a patient names the town or address.
How much does an AI chatbot for medical clinics cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for medical clinics, 400 to 1,500 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for dentists“Do you accept my dental insurance (Delta Dental, Cigna, MetLife, Aetna)?”
- AI chatbot for physiotherapists“Do I need a doctor's referral, or can I book physical therapy directly?”
- AI chatbot for veterinarians“Are you taking new clients, and do you see exotics like rabbits, birds or reptiles?”
Use cases for medical clinics
- Booking and appointment questionsAnswer questions about availability, prices, cancellations and what to bring before visitors book. An AI chatbot trained on your site replies 24/7 and points people to your booking page.
- Human handoffLet your AI chatbot pass complex or sensitive conversations to a person. Visitors leave their details, and your team gets the full conversation by email, without anyone repeating themselves.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.