Guardrails
Also called AI guardrails
Guardrails are rules and checks placed around an AI system to keep its behavior within safe, intended limits. They can restrict topics, block harmful or off-brand output, require answers to come from approved sources, filter inputs for attacks, and send uncertain or sensitive cases to a person.
Example
A bank's chatbot is set to refuse investment advice, never reveal account data and transfer any fraud report to a human agent.
Why it matters for a website chatbot
A website chatbot speaks for your business, so it needs limits. ChatBento's built-in guardrails keep answers to your content, decline unrelated topics, ignore instructions hidden in messages, and hand off when unsure. You can add your own, such as "never discuss competitors".
See it in practice: Human handoff
Related terms
- System promptA system prompt is a set of instructions given to a language model before the conversation starts, which sets its role, tone, rules and limits. Users usually can't see it. The model weighs it alongside every message, so it shapes how the assistant behaves throughout the whole conversation.
- Prompt injectionPrompt injection is an attack in which someone hides instructions in text that an AI model reads, such as a chat message, web page or document, to make it ignore its original instructions. Attackers use it to extract hidden prompts, produce unwanted content or trigger actions the system's owner never intended.
- HallucinationA hallucination is an output from an AI model that sounds confident and plausible but is false or unsupported by its sources, such as an invented fact, quote, price, policy or link. It happens because language models generate likely-sounding text and have no built-in way to know when they lack information.
- GroundingGrounding means tying an AI model's answer to a specific, trusted source of information, such as retrieved documents, a database or search results, so its claims can be traced and checked. A grounded answer says only what its sources support, and ideally shows which source each part came from.