AI chatbot for physiotherapists.
People find a physical therapy clinic with a sore knee and a list of worries: do I need a doctor's referral, will my insurance cover it, how many visits do I get, and what do I wear. A chatbot trained on your clinic's pages answers those whenever someone is searching, whether they call it physio, PT or physical therapy, and leaves anything about their own injury to a therapist.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Do I need a referral from my doctor to come in for back pain?
Chatbot: Not to get started. Our state allows direct access, so you can book an evaluation without a referral. Some plans, including Medicare, still need a physician to sign off on your plan of care, and we check that with your insurer before your first visit.
Direct access page
Visitor: My plan says 20 visits a year. Will that be enough?
Chatbot: Your therapist sets the number of visits after your evaluation, so I can't say yet. We track the visits you've used against your plan's limit and let you know well before you get close.
Insurance and billing page
Visitor: The pain shoots down my leg and my foot goes numb sometimes. Can you treat that?
Chatbot: That's one for a therapist, not me. Leave your name and number and one of our PTs will call you today to talk it through before you book. If you suddenly lose bladder or bowel control or feel numb in the groin area, go to the emergency room now.
Human handoff
Powered by ChatBento
12 questions customers ask physiotherapists
The questions physiotherapists hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1Do I need a doctor's referral, or can I book physical therapy directly?
- 2Does my insurance cover physio, and how many visits a year does it allow?
- 3What's your self-pay rate for an evaluation and for follow-up sessions?
- 4Do you treat workers' comp or auto accident injuries?
- 5What should I wear and bring to my first session?
- 6How long is the initial evaluation compared with a regular visit?
- 7Do you offer dry needling, and does insurance pay for it?
- 8Do you have a therapist who specializes in pelvic floor or postpartum rehab?
- 9I'm having ACL surgery next month. When should I start rehab with you?
- 10Will I see the same physical therapist every visit?
- 11Do you treat vertigo and dizziness?
- 12How late can I cancel without a no-show fee?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For physiotherapists, make sure these are on the site or added as docs:
- Direct access and referral page, including which insurers still need a prescription
- Insurance page: in-network plans, visit limits, copays, workers' comp and auto claims
- Conditions and services: sports injuries, post-surgical rehab, vestibular, pelvic health, dry needling
- Therapist bios with specialties and certifications
- First-visit page: what to wear, intake forms, evaluation length
- Self-pay rates, cancellation and no-show policy, locations and hours
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! Ask me about referrals, insurance, first visits or our therapists. For an injury question, I can have a PT call you.”
- 4
Paste one line on your WordPress site
Many PT clinic sites run on WordPress, often built by a rehab marketing agency, while solo practices often pick Squarespace. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Booking and rescheduling evaluations and follow-up visits
- Any question about a person's own injury, pain or surgery
- Checking a patient's specific benefits or visits remaining
- Workers' comp and auto claim paperwork, adjusters and attorneys
- Home exercise program questions from current patients
No diagnosis or exercise advice, and keep injury details out of chat
The chatbot explains your services, referral rules and policies; it doesn't assess an injury, say whether physical therapy will help, or suggest exercises. Red-flag symptoms such as sudden numbness, loss of bladder control or chest pain should point to the emergency room. Ask people not to describe their medical history in chat: in the US, health details tied to a patient are protected under HIPAA, so take them on the phone or in your intake forms.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits physiotherapists
Typical volume: 120 to 500 AI replies a month. A clinic with two to four therapists and 1,500 to 4,000 site visits a month, where 3 to 5% of visitors open the chat and ask two or three questions each.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Physiotherapy questions. Answered.
Can the chatbot explain direct access rules for our state?
Yes, if your site explains them. Write a short page on whether patients can see you without a referral, for how long, and which insurers still want a prescription, and the chatbot answers from it instead of guessing.
Will it recommend exercises to someone in pain?
No. It points people to an evaluation or a callback from a therapist. Exercise advice depends on an assessment, so leave it out of the chatbot's training and say so in its instructions.
Can it check how many PT visits a patient has left?
No, it doesn't connect to your EMR or billing system. It explains how visit limits work from your insurance page and takes the patient's name and number so your front desk can check their benefits.
Does it understand both 'physio' and 'physical therapy'?
Yes. It matches meaning rather than exact words, so 'physio', 'PT' and 'physical therapy' all reach the same answers.
How much does an AI chatbot for physiotherapists cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for physiotherapists, 120 to 500 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for medical clinics“Do you take my insurance, and are you in network with my Medicare Advantage plan?”
- AI chatbot for gyms“Is there a joining fee or annual fee on top of the monthly rate?”
- AI chatbot for yoga and pilates studios“I've never done yoga. Which class should I start with?”
Use cases for physiotherapists
- Booking and appointment questionsAnswer questions about availability, prices, cancellations and what to bring before visitors book. An AI chatbot trained on your site replies 24/7 and points people to your booking page.
- Pre-sales questionsAnswer the questions buyers ask before they pay: pricing, fit, timelines and terms. An AI chatbot replies instantly from your own pages and hands serious buyers to your team.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.