Answer pre-sales questions with an AI chatbot.
Before anyone buys, they ask the same handful of questions: what it costs, whether it fits their situation, how long it takes and what happens if it doesn't work out. A chatbot answers those in seconds, from your own pages.
The problem
Pre-sales questions are time-sensitive. A buyer comparing three options will often go with the one that answered first, and a contact form that replies tomorrow loses that race.
Your pricing, terms and service details are usually on the site already, but spread across several pages. Visitors give up looking long before they give up buying.
How ChatBento handles it
Answers from your real pricing and terms
The chatbot reads your pricing, service and policy pages and answers from them, with links to the pages it used, so buyers can check the details themselves.
It won't invent a discount
It's told never to guess prices, policies or features. If something isn't in your content, it says so and offers to put the visitor in touch with your team.
Steer the conversation
Custom instructions let you shape how it talks about buying, for example "If someone asks about pricing, mention the free trial."
Hand-off to sales
When a buyer wants a quote or a call, the contact form collects their details and emails them to you with the conversation.
Set it up in 5 steps
- 1
Add your website, making sure pricing, plans, service areas and terms are on pages the chatbot can read.
- 2
Add Q&As for questions your pages don't answer clearly, like minimum order sizes or contract length.
- 3
Add instructions that match your sales process, such as asking what the visitor needs before suggesting a plan.
- 4
Set suggested questions to your top three buying questions, so visitors see them before typing.
- 5
Paste the script tag and ask it the five questions you hear most on sales calls.
What to measure
Pricing questions answered
Read the inbox for pricing and fit questions and check that each got a correct answer with a link.
Sales leads from chat
Count leads whose conversation started with a buying question.
Unanswered buying questions
Note every buying question the chatbot couldn't answer and add the answer as a Q&A.
Where it stops
The chatbot quotes only what's written in your content. It can't build custom quotes, apply discounts or negotiate; those go to your team through the contact form.
Pre-sales questions questions. Answered.
Will the chatbot make up prices?
It's instructed to answer only from your content and never to guess prices or policies. If a price isn't on your site or in a Q&A, it says it doesn't have that information.
Can it recommend the right plan or package?
Yes, if your pages explain who each plan is for. It matches what the visitor describes against that content. For anything more tailored, it can hand off to your team.
Can I keep it from talking about competitors?
Yes. Add an instruction such as "Never discuss competitors." It also declines questions unrelated to your business.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Further reading
Pre-sales questions, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.