Answer product questions on your online store.
Shoppers ask about sizing, materials, compatibility, shipping times and returns, often right before they add to cart. A chatbot trained on your product pages and policies answers on the spot, on Shopify or any other store.
The problem
Product pages can't hold every detail, and shoppers rarely read the shipping and returns policy until they're unsure. An unanswered question at that moment usually means an abandoned cart.
The same questions arrive by email again and again: where is my order, do you ship to my country, can I return a sale item. Answering them by hand takes hours every week.
How ChatBento handles it
Trained on products and policies
Add your store's address and the chatbot reads your product, collection and policy pages through your sitemap. Add Q&As for details that live only in your head, like how a size runs.
Links back to the product
Answers include links to the pages they came from, so a shopper asking about a jacket can click straight back to it.
Policy answers stay accurate
The chatbot quotes your actual shipping and returns rules and says so when something isn't covered, rather than promising a refund you don't offer.
Order problems go to you
For order-specific issues, an instruction like "For order problems, ask for the order number first" plus the contact form gets the details to your team.
Set it up in 5 steps
- 1
Add your store's URL. On Shopify the chatbot finds products and policies through your sitemap.
- 2
Add your shipping, returns and size-guide pages directly if they aren't linked from the main menu.
- 3
Add Q&As for the questions your inbox gets most, such as delivery times by country.
- 4
Add the instruction to ask for an order number before handing off order problems.
- 5
Paste the script tag into your theme (the Shopify guide shows where) and ask about three of your products.
What to measure
Where-is-my-order emails
Compare weekly order-status emails before and after launch.
Pre-purchase questions
Count conversations about sizing, shipping and stock in the inbox; these are shoppers deciding whether to buy.
Unanswered product questions
Every question the chatbot couldn't answer is a gap on a product page; fix the page or add a Q&A.
Where it stops
The chatbot reads your public pages; it isn't connected to your store's order system, so it can't look up live order status, stock levels or tracking numbers.
Ecommerce product questions questions. Answered.
Does it work with Shopify?
Yes. You paste the script tag into your theme's theme.liquid file, and the chatbot learns your products and policies from your store's pages.
Can it check an order's status?
No. It isn't connected to your order system. It can explain your shipping times and point to your tracking page, and hand order-specific questions to your team.
What happens when I add new products?
Retrain your website source in the dashboard, or add the new product page on its own, so the chatbot picks up the new pages.
Will it recommend products?
It can suggest products that your pages describe as fitting what the shopper asks for, with links. It won't invent products or prices that aren't on your site.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Terms to know
Further reading
Ecommerce product questions, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.