AI chatbot for fashion and clothing stores.
Clothing shoppers hesitate over fit more than price: does this run small, what size is the model wearing, will the linen shrink, and can I swap it if it doesn't fit. A chatbot trained on your size guides, fit notes and exchange policy answers on the product page while they're deciding, which is exactly when an unanswered question becomes an abandoned cart or a return.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: I'm 5'5" and usually a size 8. Which size in the Harbor wide-leg trouser?
Chatbot: The Harbor fits true to size in the hip and slightly relaxed in the waist, so most customers take their usual size: an 8 for you. The regular length has a 30" inseam and the petite has a 28" inseam. At 5'5" the size guide suggests petite if you'll mostly wear them with flats.
Size guide
Visitor: Is the sand color see-through?
Chatbot: No, the product page lists it as a mid-weight 280 gsm cotton twill and fully opaque. It also notes the sand reads a little warmer in daylight than on most screens, closer to a light camel.
Product page
Visitor: If the petite is too short, can I swap it for the regular for free?
Chatbot: Yes. Size exchanges are free within 30 days as long as the tags are on: start one in our returns portal and we ship the new size once the carrier scans your parcel. If the size you want has sold out, we refund instead. For anything outside that, like worn items, I can pass your details to our team.
Exchange policy
Powered by ChatBento
12 questions customers ask fashion and clothing stores
The questions fashion and clothing stores hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1I'm between a medium and a large. Which should I get in this jacket?
- 2Does this dress run true to size, or should I size up?
- 3What size is the model wearing, and how tall is she?
- 4What's the inseam on the 32 regular?
- 5Is it 100% cotton? Will it shrink in the dryer?
- 6Is the wool coat dry clean only?
- 7Is the color more olive or khaki in person? It looks different on my screen.
- 8Can I exchange for a different size, and do I pay shipping on the swap?
- 9Is the white one see-through?
- 10When does the pre-order ship, and am I charged now or when it ships?
- 11Do you make petite or tall lengths?
- 12Are your sizes US or UK? I'm usually a UK 12.
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For fashion and clothing stores, make sure these are on the site or added as docs:
- Size guides as text, with body and garment measurements, not only as images
- Product pages with fit notes, fabric composition, weight, lining, and the model's height and size
- Care instructions by fabric: wool, linen, silk, denim
- Exchange and return policy, including final-sale and swimwear exclusions
- Shipping page and pre-order terms: ship dates and when cards are charged
- Q&As for US, UK and EU size conversions and colors that photograph differently
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! Not sure about size or fit? Ask me about any piece, our size guide or exchanges.”
- 4
Paste one line on your Shopify site
Many independent clothing brands sell on Shopify, where the chatbot is added to the theme once and appears on every product page. The install guide shows where the snippet goes.
Install on Shopify
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Exchanges and returns already in progress, and refunds for a specific order
- Faulty items: broken zips, open seams, pilling or dye running in the wash
- Exceptions: worn items, missed exchange windows, final-sale pieces
- Changing the size on an order after checkout
- Requests for garment measurements or extra photos not on the product page
- Styling appointments and stockist inquiries
Fit advice from your size guide, policies from your pages
The chatbot recommends sizes only from your size guide and fit notes, and quotes exchange, return and shipping policies exactly as published: it never extends a return window, waives a final-sale rule or offers a discount you haven't listed. When Air Canada's chatbot made up a refund rule, a tribunal made the airline honor it, and a clothing store's chat carries the same weight. Fiber content, care instructions and claims like organic, recycled or vegan leather should come only from your product pages, since textile labeling and green claims are regulated in many markets.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits fashion and clothing stores
Typical volume: 900 to 4,200 AI replies a month. A clothing brand with 15,000 to 35,000 site visits a month, where 2 to 4% of visitors open the chat and ask about three questions each, mostly on size and fit.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Fashion and clothing questions. Answered.
Can the chatbot recommend a size?
Yes, from your size guide and fit notes. If a shopper gives their measurements, it compares them with the chart you publish. It can't know more about fit than your pages say, so keep fit notes honest ("runs small in the shoulders") and it will pass them on.
My size charts are images. Will it read them?
No. A chatbot that reads your pages can't read numbers inside an image. Add the chart as text on the page or as a Q&A, including inseams and garment measurements, and it will answer from those.
Can it process a size exchange?
It explains how your exchanges work and links to your returns portal or form. It can't create the exchange or check live stock of the new size, so anything already in progress goes to your team with the order number.
How should it handle questions about color?
Add a short note on products whose color is hard to photograph, or a general Q&A about how your photos are lit. The bot repeats that, and sends requests for extra photos or swatches to your team.
How much does an AI chatbot for fashion and clothing stores cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for fashion and clothing stores, 900 to 4,200 AI replies a month, Standard at $30/month covers it, with up to 3 chatbots. Every account starts with a 14-day free trial, no card required.
Related industries
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- AI chatbot for hair salons“How much is balayage, and why is it listed as a starting price?”
Use cases for fashion and clothing stores
- Ecommerce product questionsAnswer shoppers' questions about sizing, materials, shipping and returns on Shopify or any store. An AI chatbot trained on your product pages and policies replies 24/7.
- Multilingual visitorsSupport visitors who write in Spanish, German, French or other languages without translating your site. The AI chatbot replies in the language each visitor writes in, using your existing content.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.