Cut repetitive support email with an AI chatbot.
Look through a week of support email and most of it repeats: shipping times, password resets, how to cancel, where to find an invoice. A chatbot answers those on your website so they never become emails.
The problem
Repetitive email crowds out the messages that need real thought. Every reply takes a few minutes, and a few minutes times dozens of emails a day adds up to a part-time job.
The answers are usually already written somewhere on your site. Visitors email because finding them takes longer than asking.
How ChatBento handles it
Answers before the email is written
Visitors ask in the chat window and get an answer from your content in seconds, with a link to the page it came from.
Your best email replies become Q&As
Turn the replies you send most into Q&As, and the chatbot gives that exact answer whenever someone asks.
Only real problems reach you
When the chatbot can't help, the visitor leaves an email with the conversation attached, so you skip the back-and-forth.
Set it up in 5 steps
- 1
Go through a month of support email and list the ten most common questions.
- 2
Check that each answer is on your website; add a Q&A for any that aren't.
- 3
Add your website and the Q&As as sources.
- 4
Put the chat widget on every page, including your contact page.
- 5
After two weeks, compare your email volume and read the conversations the chatbot couldn't answer.
What to measure
Support emails per week
Count them for a few weeks before launch and compare after.
Resolution rate
Sample conversations and count how many ended with the visitor's question actually answered.
Repeat questions in email
If a question still arrives by email, the chatbot's answer to it is missing or unclear.
Where it stops
The chatbot can answer and explain, but it can't do account actions like issuing refunds or resetting passwords; it points visitors to the page or person that can.
Reducing support email questions. Answered.
How much email can a chatbot remove?
It depends on how repetitive your email is and how complete your content is. Track your own weekly volume before and after, and watch which questions still arrive.
Won't customers be annoyed talking to a bot?
Most people prefer an instant correct answer to waiting for an email. The "Talk to a human" link is always there for anyone who wants a person.
Should I remove my email address from the site?
No. Keep it. The chatbot handles the routine questions; people with unusual problems should still be able to reach you.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Terms to know
Further reading
Related use cases
Reducing support email, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.