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AI chatbot for property managers.

A property management inbox mixes three audiences: applicants asking about pets and income requirements, tenants asking how to submit a maintenance request or pay rent, and owners asking what management costs. A chatbot trained on your listings, resident FAQ and owner services page answers the routine questions at any hour, sends tenants to your portal and emergency line, and passes new owner leads to your team.

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Keystone Residential Management AssistantAI agent · Sample conversation

  1. Visitor: Do you allow dogs at the Elm Street apartments?

    Chatbot: Yes, Elm Street allows up to two pets with a combined weight under 80 lbs. Our Pet policy page lists a $300 refundable pet deposit and $35 a month pet rent per pet. Assistance animals aren't pets and aren't charged pet fees; our leasing team handles those requests directly.

    Pet policy

  2. Visitor: I live there already. My kitchen sink is backing up.

    Chatbot: Please submit a work order in the resident portal under Maintenance, with a photo if you can. If water is overflowing or leaking into another unit, turn off the valve under the sink and call our 24/7 emergency maintenance line at (614) 555-0163.

    Resident maintenance page

  3. Visitor: Also, I need to break my lease early. I got a job in another state.

    Chatbot: Early termination depends on your lease, so I'll pass this to your property manager. Leave your name, unit number and best phone number and they'll reply within one business day. Please don't share payment details here.

    Human handoff

Powered by ChatBento

12 questions customers ask property managers

The questions property managers hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.

  1. 1What are the income requirements to qualify, and do you accept co-signers?
  2. 2How much is the application fee, and is it refundable if I'm not approved?
  3. 3Do you allow pets, and what are the pet rent and pet deposit?
  4. 4How do I submit a maintenance request through the resident portal?
  5. 5My water heater is leaking. Who do I call after hours?
  6. 6When is rent due, and when does the late fee kick in?
  7. 7Can I pay rent with a credit card or set up autopay?
  8. 8How much notice do I have to give before moving out?
  9. 9How long does it take to get my security deposit back?
  10. 10Is the 2-bedroom on Elm Street still available, and can I do a self-guided tour?
  11. 11What do you charge to manage a single-family rental, and is there a leasing fee?
  12. 12How often do owners get paid, and do you send monthly statements?

Set it up in four steps

  1. 1

    Point it at your website

    Enter your site's address and ChatBento reads your pages. For property managers, make sure these are on the site or added as docs:

    • Available rentals with each property's pet, parking, utilities and laundry details
    • Rental criteria and application process: fees, income, co-signers, timelines
    • Resident FAQ: rent due dates, late fees, payment options, renters insurance, portal login
    • Maintenance page: how to submit a work order, what counts as an emergency, after-hours number
    • Move-out and deposit page: notice to vacate, cleaning checklist, deposit return timeline
    • Owner services page: management and leasing fees, owner statements, payout schedule
  2. 2

    Answer the 12 questions

    Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.

  3. 3

    Set the greeting and handoff

    Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! I can help with available rentals, applications, the resident portal and owner services. For a maintenance emergency, call our 24/7 line.”

  4. 4

    Paste one line on your WordPress site

    Many property managers run their marketing site on WordPress and link out to the listings and resident portal from their management software; the widget goes on the WordPress pages. The install guide shows where the snippet goes.

    Install on WordPress

What it answers, and what it hands to you

Hand these to a person

The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.

  • Application decisions and anything about a specific applicant's screening
  • Reasonable accommodation and modification requests, including assistance animals
  • Maintenance emergencies such as flooding, gas smell, no heat or a lockout: the chatbot gives the 24/7 line
  • Lease breaks, renewals, disputes and security deposit deductions
  • Questions about a tenant's own balance, ledger or payment
  • Owners asking for a rental analysis or a management proposal

Fair housing applies to every renter question

The chatbot can share your published rental criteria, fees and policies, but it never makes or hints at screening decisions, and it gives every applicant the same answers. It doesn't describe buildings or neighborhoods by who lives there, and it points "is it a safe area" or school questions to police crime maps and school district websites. Requests for reasonable accommodations or modifications, including assistance animals, always go to a person. Some states and cities also protect source of income, such as housing vouchers, so check your criteria page against local rules before you train on it.

This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.

Which plan fits property managers

Typical volume: 400 to 1,800 AI replies a month. A firm managing 300 to 1,000 units with 4,000 to 12,000 site visits a month from applicants, tenants and owners, where 3 to 5% open the chat and ask about three questions each.

Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.

Recommended: Hobby

$8/ month

2,000 AI messages a month, 1 chatbot

Compare plans

Property management questions. Answered.

Can tenants submit maintenance requests through the chatbot?

It doesn't create work orders in your property management software. It explains how to submit one in your resident portal, tells tenants what counts as an emergency, and gives your after-hours number for those.

Can it pre-screen rental applicants?

No. It shares your published rental criteria and links to the application, but screening decisions stay with your team and your screening process, applied the same way to everyone.

How does it handle questions about assistance animals?

It explains your pet policy, says that assistance animals are handled separately and aren't charged pet fees, and passes the request to a person. It never asks about a disability or decides whether an animal qualifies.

Can one chatbot serve tenants and owners?

Yes. Train it on your resident FAQ and your owner services page; it answers each from the right pages and sends owner inquiries to whoever handles new management accounts.

How much does an AI chatbot for property managers cost?

ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for property managers, 400 to 1,800 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.

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Use cases for property managers

Terms to know

Answer visitors while you're closed. Free to start, then from $8 a month.

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14-day free trial. No card required.