AI chatbot for HVAC companies.
HVAC demand comes in waves: the first heat wave floods you with AC calls, the first cold snap with furnace calls, and replacement shoppers research for weeks in between. A chatbot trained on your troubleshooting, maintenance plan and replacement pages answers the quick questions during the rush, and gives comfort advisors warm leads with the home's size and system age already noted.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: My AC is running but blowing warm air. Should I keep it on?
Chatbot: Our troubleshooting page suggests three checks: the thermostat is set to Cool, the filter isn't clogged, and the breaker for the outdoor unit hasn't tripped. If the outdoor unit isn't running or you see ice on the copper lines, turn the system off so the compressor isn't damaged, and book a repair visit.
AC troubleshooting page
Visitor: Do maintenance plan members get seen faster?
Chatbot: Yes. Comfort Club members get priority scheduling, no overtime charges and two tune-ups a year: cooling in spring and heating in fall. It's $16.95 a month and includes 15% off repairs.
Maintenance plan page
Visitor: We're thinking about replacing the whole system with a heat pump. What rebate would I get?
Chatbot: Rebates depend on the equipment, your utility and your tax situation, so I can't promise an amount. Our heat pump page lists the utility programs we work with. A comfort advisor does a free in-home estimate and goes over what applies to you: leave your name and phone and they'll call to schedule.
Human handoff
Powered by ChatBento
12 questions customers ask HVAC companies
The questions HVAC companies hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1My AC runs all day but the house won't cool below 78. Is something wrong?
- 2What's included in a furnace tune-up, and when should I book it?
- 3How often should I change my filter, and what MERV rating do you recommend?
- 4Is a heat pump a good fit for winters where we live?
- 5What SEER2 rating should I look for in a new AC?
- 6How much does a new system cost, and is the replacement estimate free?
- 7Are there rebates or tax credits for a heat pump?
- 8What do I get with your maintenance plan?
- 9My AC uses R-22. Can you still recharge it?
- 10Do you install and service ductless mini-splits?
- 11One bedroom is always hotter than the rest of the house. Can you fix that?
- 12Do you charge overtime for no-heat calls on weekends?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For HVAC companies, make sure these are on the site or added as docs:
- Service pages: AC repair, furnace repair, heat pumps, mini-splits, indoor air quality, ductwork
- Troubleshooting checklist homeowners can safely do before a visit
- Maintenance plan page: what's included, price, priority and discounts
- Replacement page: brands you install, efficiency tiers, free estimate process, financing
- Rebate and incentive page for your utilities, kept up to date each season
- Service area, hours, after-hours rates and warranty terms
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! Ask me about AC repair, furnace tune-ups, heat pumps or our maintenance plan.”
- 4
Paste one line on your WordPress site
Many HVAC contractors are on WordPress, often through an agency that also runs their ads and local SEO. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- No heat in freezing weather or no cooling for elderly residents or infants: the chatbot gives your emergency line
- Booking repair visits and in-home replacement estimates
- Specific rebate or tax credit eligibility for a customer's purchase
- Warranty claims on equipment or labor
- Maintenance plan billing, cancellations and complaints
Carbon monoxide and gas: get out first
If a visitor says their carbon monoxide alarm is going off or they smell gas, the chatbot should tell them to get everyone out and call 911 or the gas utility from outside, before anything else. It should never walk anyone through furnace burner, gas valve or refrigerant work; in the US, handling refrigerant requires EPA certification. On rebates and tax credits, it explains what your pages list and leaves eligibility to your team and the customer's tax advisor.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits HVAC companies
Typical volume: 300 to 1,400 AI replies a month. A residential HVAC company with 4 to 10 techs and 4,000 to 9,000 site visits a month, higher in peak heating and cooling months, where 3 to 5% of visitors open the chat and ask about three questions each.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
HVAC questions. Answered.
Can the chatbot schedule tune-ups or repair visits?
It doesn't write into your field service or dispatch software. It collects the name, address, system type and preferred window, or links to your online booking page, and your CSRs confirm the appointment.
Will it troubleshoot a customer's system?
Only with the safe checks on your own troubleshooting page, like the thermostat setting, the filter and the breaker. Anything past that, such as ice on the lines or a furnace that locks out, goes to a technician.
How do we keep rebate answers accurate when programs change?
Keep one rebate page current and retrain the chatbot when it changes. Tell it to describe programs, not promise amounts, and to send eligibility questions to your comfort advisors.
Does it help during the summer and winter rush?
That's where it helps most: it answers the repeat questions, like filter sizes, plan benefits and service area, so your phones are free for no-heat and no-cool calls.
How much does an AI chatbot for HVAC companies cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for HVAC companies, 300 to 1,400 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for plumbers“Do you charge a trip fee or dispatch fee just to come out?”
- AI chatbot for electricians“How much does it cost to install a Level 2 EV charger in my garage?”
- AI chatbot for property managers“What are the income requirements to qualify, and do you accept co-signers?”
Use cases for HVAC companies
- After-hours supportGive visitors answers at night, on weekends and on holidays. An AI chatbot trained on your website replies 24/7 and takes a message when a question needs your team in the morning.
- Lead captureTurn website questions into leads. An AI chatbot answers from your content, then collects a name, email and note when a visitor wants follow-up, and emails you the lead with the full conversation.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.