Answer website visitors after hours.
Your website is open all night; your inbox isn't. An AI chatbot covers the hours nobody is around, answering the questions your content already answers and taking a message for the rest.
The problem
A large share of website visits happen outside office hours, often when people finally have time to research. A question asked at 11 pm that waits until 9 am is a long wait for someone who is comparing several businesses at once.
Hiring for evenings and weekends, or outsourcing to an overnight team, rarely makes sense for a small business. So those visitors get a contact form and silence.
How ChatBento handles it
The same answers at 3 am as at 3 pm
The chatbot answers from your trained pages, docs and Q&As at any hour, so opening times, prices, delivery areas and policies are always one question away.
Honest when it doesn't know
If the answer isn't in your content, it says so instead of guessing, and offers the contact form so the visitor can leave their email for the next working day.
Morning hand-over by email
Overnight leads land in your email with the full conversation, and every chat is in the inbox, so you start the day knowing what people asked.
Set it up in 5 steps
- 1
Add your website and make sure your opening hours, contact details and holiday dates are on a page or in a Q&A.
- 2
Add a Q&A that sets expectations, such as "When will someone get back to me?" with your real response time.
- 3
Add an instruction such as "Outside office hours, tell visitors the team replies the next working day."
- 4
Leave Human handoff on so visitors can leave their email when the chatbot can't help.
- 5
Paste the script tag and test it in the evening from your phone.
What to measure
Conversations outside office hours
Look at conversation times in the inbox to see how many happen when nobody is working.
Overnight leads
Count leads that arrive between closing and opening time; each one is a visitor who would otherwise have left.
Next-morning backlog
Track how many emails need a reply first thing; it should drop as the chatbot answers routine questions overnight.
Where it stops
The chatbot answers questions and takes messages. It can't take payments, change orders or make decisions that need a person; those wait for your team.
After-hours support questions. Answered.
Does the chatbot need me to be online?
No. It answers on its own at any hour. You only step in for the conversations where a visitor leaves their email for a follow-up.
Can it tell visitors when we're open?
Yes, if your opening hours are on your website or in a Q&A you add. It answers from your content, so keep holiday hours up to date there.
What happens if someone has an urgent problem at night?
The chatbot says it doesn't have that information and offers the contact form. If you have an emergency number, add it as a Q&A so the chatbot can share it.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Terms to know
Further reading
Related use cases
After-hours support, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.