AI chatbot for hotels.
The front desk at an independent hotel answers the same questions all day: what time is check-in, can we arrive early, how much is parking, are dogs allowed, why is there a hold on my card. A chatbot trained on your policies and amenity pages answers those around the clock, sends guests to your booking page for live rates, and passes special requests and reservation changes to the front desk.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: What time is check-in? Our flight lands at 9 am.
Chatbot: Check-in is at 3 pm and checkout is at 11 am. Early check-in depends on which rooms are ready that morning, so we can't guarantee it, but you're welcome to leave your bags with the front desk and use the lobby and fitness room while you wait.
Hotel policies page
Visitor: Is parking extra?
Chatbot: Yes. Self-parking in the garage on 4th Street is $32 a night with in-and-out privileges, and valet is $45 a night. There are four EV chargers on level 2, first come, first served.
Parking page
Visitor: Can you add a crib to my reservation for next Friday?
Chatbot: I can't see or change reservations, but the front desk can. Leave your name, arrival date and confirmation number and they'll add the crib and confirm by email, or call (206) 555-0118: the desk is staffed 24 hours.
Human handoff
Powered by ChatBento
12 questions customers ask hotels
The questions hotels hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1What time is check-in, and can I get early check-in or a late checkout?
- 2Can I drop my bags off before my room is ready?
- 3How much is overnight parking, and is there valet or EV charging?
- 4Are dogs allowed, and is there a weight limit or pet fee?
- 5Why is there a hold on my card, and when is the incidentals deposit released?
- 6Can I cancel a flexible rate the day before, and what about a nonrefundable rate?
- 7Is breakfast included in my rate, and what time does the restaurant open?
- 8Can you hold a block of 15 rooms for a wedding, and is there a group rate?
- 9Is there a resort fee or amenity fee on top of the room rate?
- 10Do you have accessible rooms with a roll-in shower?
- 11Is there an airport shuttle, and how far is the nearest train station?
- 12Do you have connecting rooms or rooms with two queens for a family of five?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For hotels, make sure these are on the site or added as docs:
- Hotel policies: check-in and checkout, minimum age, incidentals hold, smoking, cancellation by rate type
- Room type pages with bed setup, maximum occupancy and accessible features
- Parking, airport transport and directions
- Amenities: breakfast, restaurant and bar hours, pool, gym, spa
- Pet policy with fees and weight limits
- Groups and meetings page: room block minimums, cutoff dates, meeting space
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Welcome! I can help with check-in times, parking, amenities and hotel policies. For rates and availability, use our booking page.”
- 4
Paste one line on your WordPress site
Many independent hotels run WordPress sites built by hospitality agencies, with the booking engine linked or embedded on top. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Changes, cancellations and special requests on an existing reservation
- Card holds, billing disputes and refunds
- Group blocks, weddings and meeting space inquiries
- Accessibility needs for a specific stay
- Lost and found, and complaints during a stay
Don't let it quote rates or promise rooms
The chatbot can't see your booking engine or property management system, so it should never say a room type is available or quote tonight's rate. It explains your rate rules and policies and sends guests to the booking page for live prices. Keep accessible room descriptions accurate and detailed, since guests with disabilities rely on them to decide, and send any request to guarantee a specific accessible room to the front desk.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits hotels
Typical volume: 1,400 to 4,800 AI replies a month. An independent hotel of 40 to 150 rooms with 15,000 to 40,000 site visits a month, where 3 to 4% of visitors open the chat and ask about three questions each.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Hotels questions. Answered.
Does the chatbot connect to our booking engine or PMS?
No. It doesn't see availability, rates or reservations. It answers from your hotel's pages and links guests to your booking engine, so prices always come from the system that sets them.
Will it promise guests early check-in?
Not if you train it on your actual policy wording. If your policy says early check-in is subject to availability, it says that and offers bag storage instead of a promise.
Can guests use it during their stay?
Yes. Guests can ask about breakfast hours, the pool or the parking garage from their phone. Requests that need someone to act, such as extra towels or a late checkout, go to the front desk.
Can it handle wedding and group block inquiries?
It explains your group policy, such as the minimum number of rooms and the cutoff date, and collects dates, room count and contact details for your sales team.
How much does an AI chatbot for hotels cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for hotels, 1,400 to 4,800 AI replies a month, Standard at $30/month covers it, with up to 3 chatbots. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for vacation rentals“Is the hot tub private, and is it heated year round?”
- AI chatbot for restaurants and cafes“Do you take reservations, or is it walk-in only?”
- AI chatbot for event venues“How many guests can you seat for a plated dinner, and how many for a standing reception?”
Use cases for hotels
- Booking and appointment questionsAnswer questions about availability, prices, cancellations and what to bring before visitors book. An AI chatbot trained on your site replies 24/7 and points people to your booking page.
- Multilingual visitorsSupport visitors who write in Spanish, German, French or other languages without translating your site. The AI chatbot replies in the language each visitor writes in, using your existing content.
- After-hours supportGive visitors answers at night, on weekends and on holidays. An AI chatbot trained on your website replies 24/7 and takes a message when a question needs your team in the morning.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.