Automate your FAQs with an AI chatbot.
An FAQ page answers the questions you expected, in the order you wrote them. A chatbot answers the same questions however visitors phrase them, and gives your exact approved answer when it matters.
The problem
FAQ pages get long. Visitors scroll, skim, miss the answer and email you anyway, or read a question that's close to theirs and guess.
Real questions rarely match FAQ wording. "Can I get my money back?" and "What's your refund policy?" are the same question, but only one of them is on the page.
How ChatBento handles it
Q&As for exact answers
Add a question and the exact answer you want given. The chatbot uses that wording whenever a visitor asks the same thing in different words.
Your FAQ page as a source
Add the FAQ page itself and the chatbot learns every question on it, along with the rest of your site.
Suggested questions
Show up to four common questions as buttons before the visitor types, so the most-asked answers are one tap away.
New questions surface in the inbox
Questions that aren't covered show up in your inbox, so your FAQ grows from what people actually ask.
Set it up in 5 steps
- 1
Add your FAQ page and the rest of your website as sources.
- 2
Add Q&As for answers that must be worded exactly, like refunds, warranties and legal terms.
- 3
Pick your four most-asked questions as suggested questions.
- 4
Use the free FAQ generator if you don't have an FAQ yet, then edit the answers to match your policies.
- 5
Each month, add the new questions from your inbox to the FAQ page and as Q&As.
What to measure
Suggested-question clicks
Read conversations that start with a suggested question to see which ones visitors pick.
New questions per month
Count questions in the inbox that your FAQ doesn't cover yet.
FAQ-related email
Track how many emails ask something already in your FAQ; it should fall.
Where it stops
Q&A answers are given as written, so keep them current. If your FAQ page and a Q&A disagree, the chatbot may use either; update both together.
FAQ automation questions. Answered.
What's the difference between a Q&A and a page?
A page is read and used as background. A Q&A is an exact question with the exact answer you want given, which is best for policies and anything that must be worded precisely.
Do I still need an FAQ page?
Yes. Search engines and AI answer engines read FAQ pages, and some visitors prefer to browse. The chatbot uses the same answers.
How many suggested questions can I show?
Up to four. They appear as buttons before the visitor types anything.
How much does ChatBento cost?
There's a free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). Every account starts with a 14-day free trial, no card required.
Terms to know
Further reading
FAQ automation, handled. Free to start. Paid plans from $8 a month.
14-day free trial. No card required.