Gorgias vs Tidio. Pricing, AI and which to pick.

Both are popular with online stores. Gorgias prices by ticket volume and bills its AI Agent per automated interaction, with a 7-day trial; Tidio bills by conversations, sells its Lyro AI separately and has a free plan.

Every price and feature here comes from Gorgias's and Tidio's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.

Live chat and help desks

Gorgias

Gorgias is a help desk built for ecommerce brands, especially Shopify stores, with one inbox for email, chat, social and more, and an AI Agent billed per automated interaction. Plans are priced by ticket volume, not per agent.

Starts at: $10per month, Starter (50 tickets), monthly billing only; AI Agent extra
Billing: By ticket volume, plus per AI interaction
Free option: No (7-day trial)

Live chat and help desks

Tidio

Tidio is a customer service platform with a live chat widget, a help desk with ticketing, and an AI agent called Lyro, which is also sold on its own.

Starts at: $24.17per mo billed yearly, Starter (100 conversations)
Billing: Plan by conversations, Lyro AI billed separately
Free option: Yes, 50 conversations

Gorgias vs Tidio, side by side

"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.

Gorgias, Tidio and ChatBento compared on price and features
Feature	Gorgias	Tidio	ChatBentoOur product
Free plan	No (7-day trial)	Yes, 50 conversations	No, from $14/mo
Lowest paid plan	$10/mo for 50 tickets, AI extra	$24.17/mo billed yearly	$14/mo (2,000 AI messages)
How the AI is billed	By ticket volume, plus per AI interaction	Plan by conversations, Lyro AI billed separately	Flat monthly price, no seats
AI answers trained on your website	Yes	Yes	Yes
Install with one script tag	Yes	Yes	Yes
Hand-off to a human	Yes, to agents in the help desk	Yes, to your team	Yes, by email
Live chat inbox for your team	Yes	Yes	No
WhatsApp, Messenger and other channels	Yes	Yes	Not yet
Native integrations (CRM, Slack and others)	150+ apps, incl. Shopify	Yes	Not yet
Help desk ticketing	Yes	Yes	No

Gorgias details checked November 4, 2026; Tidio details checked October 30, 2026. Prices change, so check each company's pricing page before you decide.

Where each one is stronger

Gorgias's strengths

From Gorgias's own site. Check Tidio's column in the table above for the same rows.

Actions inside Shopify
Gorgias AI Agent can issue refunds, cancel eligible orders, edit orders, update addresses, track packages, start returns and apply discounts. ChatBento answers questions but doesn't take store actions.
gorgias.com/ai-agent
A help desk for every channel
Email, chat, social and a help center sit in one inbox on every plan, with voice and SMS as add-ons. ChatBento runs on your website only and has no inbox.
gorgias.com/pricing
Trained on your store
AI Agent learns from your help center, product catalog, policies and past conversations, and follows a brand voice you can set per channel.
gorgias.com/ai-agent
Not priced per agent
Plans are sized by tickets, not seats: Starter includes 3 user seats and Basic and up include 500.
gorgias.com/pricing

Tidio's strengths

From Tidio's own site. Check Gorgias's column in the table above for the same rows.

Live chat and ticketing, even on Free
Tidio's free plan includes live chat and ticketing, with mobile apps for Android and iOS and a desktop app. ChatBento has no live inbox; it hands visitors to you by email.
tidio.com/pricing
Messaging channels
WhatsApp, Instagram and Messenger are listed as native integrations from the Free plan up.
tidio.com/pricing
Shopify actions
On Growth, Tidio can check a customer's order history and cancel orders inside Shopify. ChatBento answers questions but doesn't take store actions.
tidio.com/pricing
A long integrations list
Tidio names integrations with Shopify, WordPress, Zapier, HubSpot, Salesforce, Pipedrive, Zendesk and Intercom, plus an open API.
tidio.com/integrations

Gorgias and Tidio pricing

Each plan as the company lists it, with the fees that come on top.

Gorgias pricing

Starterper mo, monthly billing only. 50 tickets, then $0.40 per ticket; 3 user seats$10
Basicper mo billed yearly ($60 monthly). 300 tickets, then $0.40 per ticket$50
Proper mo billed yearly ($360 monthly). 2,000 tickets, then $0.36 per ticket$300
Advancedper mo billed yearly ($900 monthly). 5,000 tickets, through sales$750
Customover 5,000 conversations a month, talk to salesCustom
AI Agentper automated interaction on yearly plans ($1.00 on monthly); each also counts as a helpdesk ticket$0.90

No free plan; a 7-day free trial with all features, no payment info needed. Checked November 4, 2026 on gorgias.com/pricing.

Adding AI Agent adds a monthly bundle of automated interactions to the plan: on Starter it's $30 a month for 30, which brings Starter to $40 a month. Past the bundle, each automated interaction costs $1.50. Source
Gorgias counts an automated interaction when AI Agent or another automation resolves a request without an agent. If the shopper still talks to an agent within 72 hours, it is billed as a helpdesk ticket instead. Source
Voice and SMS are add-ons, from $25 and $17 a month on annual pricing, scaling with call and text volume. Source

Gorgias pricing, worked out

Tidio pricing

Free50 billable conversations, 10 seats$0
Starterper mo billed yearly. 100 billable conversations, 50 one-off Lyro AI conversations$24.17
Growthper mo billed yearly, from 250 billable conversationsfrom $49.17
Lyro AI Agentper mo, from 50 Lyro AI conversations a month (shown with the yearly-billing toggle)from $32.50
Plusper mo plus monthly usage, through salesfrom $300
Premiumcontact salesCustom

Free plan with 50 billable conversations; 7-day trials of Starter and Growth. Checked October 30, 2026 on tidio.com/pricing.

Lyro AI conversations are billed separately from the human conversations above. Every account gets 50 Lyro conversations once; to refresh them monthly you need the Lyro AI Agent plan, which starts at $32.50 a month billed yearly for 50 conversations. Source
Tidio's prices above are the yearly-billing figures its pricing page shows; monthly billing costs more. Source

Tidio pricing, worked out

Which to choose

It comes down to who answers your chats and how you'd rather be billed.

Choose Gorgias if

You run a Shopify store with a support team that works tickets across email, chat and social.
You want the AI to process refunds, cancellations and returns, not only answer questions.
You handle hundreds or thousands of tickets a month, and pricing by ticket volume suits you better than per seat.

Choose Tidio if

You want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team.
Customers message you on WhatsApp, Instagram or Messenger.
You run a Shopify store and want the bot to look up or cancel orders.

Choose ChatBento if

Our product

You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
You'd rather pay a flat $14, $30 or $100 a month than per seat or per resolution, starting at $14 for 2,000 AI messages.
An email hand-off is enough when a visitor needs a person.

Only need AI answers on your website?

ChatBento reads your site in about a minute and answers visitors from it. Flat plans from $14 a month, cancel anytime.

ChatBento vs Gorgias ChatBento vs Tidio

Gorgias vs Tidio. Questions, answered.

Which is cheaper, Gorgias or Tidio?

It depends on how you'd use them, because they bill differently. Gorgias starts at $10 (per month, Starter (50 tickets), monthly billing only; AI Agent extra), billed as: by ticket volume, plus per AI interaction. Tidio starts at $24.17 (per mo billed yearly, Starter (100 conversations)), billed as: plan by conversations, Lyro AI billed separately. Price your own monthly volume on both before you decide.

Do Gorgias and Tidio have free plans?

Gorgias: No free plan; a 7-day free trial with all features, no payment info needed. Tidio: Free plan with 50 billable conversations; 7-day trials of Starter and Growth.

What is the main difference between Gorgias and Tidio?

Which should I choose, Gorgias or Tidio?

Choose Gorgias if you run a Shopify store with a support team that works tickets across email, chat and social. Choose Tidio if you want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team.

Do I need a live chat inbox at all?

Only if someone on your team will answer chats in real time. Gorgias and Tidio both include one. If you mostly want visitors' questions answered from your website, an AI chatbot with an email hand-off does that without a seat for each person.

Is there a simpler, flat-priced alternative to Gorgias and Tidio?

ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It costs a flat $14, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.

Keep comparing

All comparisons AI chatbot pricing guide

Gorgias and Tidio are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.

Sources: gorgias.com/pricing, gorgias.com/ai-agent, tidio.com/pricing, tidio.com/integrations

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