An AI customer service agent. With a person one step away.
It answers your customers from your own website, day and night, and hands the conversation to you by email when it should. Built for small businesses, priced like it.
Type your website to build your agent
Free plan forever, paid plans from $8 a month. No card required. What it won't do
Visitor: Do your cleaners bring their own supplies?
Chatbot: Yes. Our cleaners bring all the supplies and equipment, and eco-friendly products are available on request.
Our services
Visitor: Can someone call me about a move-out clean?
Chatbot: Of course. Leave your email below and the team will get back to you.
Move-out cleaning
Powered by ChatBento
The questions it takes off your plate.
Anything your website, Q&As or pasted text answer. It replies in the visitor's language and declines questions that aren't about your business.
Prices and plans
What things cost, what's included and which option fits, straight from your pricing page.
Hours, location and service area
When you're open, where you are and whether you cover a visitor's town, at any hour.
Policies
Shipping, returns, cancellations, refunds and guarantees, quoted the way your policy pages put them.
How-to and product questions
Setup steps, sizing, compatibility and care instructions from your docs and help pages.
Pre-sales questions
The questions people ask before they buy or book, answered while they're still on the page.
Where to go next
A link to the booking page, the order form or the right article, when your content has one.
The handoff, step by step.
When a person is needed, the agent gets out of the way. Rules worth setting: when a chatbot should hand off.
- 1
The visitor asks for a person
Or the agent can't answer from your content. It says so instead of guessing.
- 2
A short form opens in the chat
Email required, name and a note optional. No one is left in a dead end.
- 3
You get an email with the whole conversation
Hit reply and you're writing straight to the visitor.
- 4
It's saved in your dashboard
Every lead goes to the leads list, every chat to the inbox, so nothing gets lost.
Prefer no handoff? Switch it off. Notifications can go to any address you choose. More on human handoff and after-hours support.
What it won't do
Honest limits, so you know where it fits. If you need these, a full helpdesk suite fits better; our comparisons say which.
- It can't look up orders, bookings, invoices or customer accounts. It only knows what's in your content.
- It can't take actions: no refunds, cancellations, reschedules or changes to anyone's account.
- There's no live chat. When a person is needed, your team replies by email.
- No native helpdesk, Slack or WhatsApp integrations yet. It lives on your website.
- It's only as good as your content. A missing policy means a handoff, not an answer.
Set up your agent in three steps
- 1
Type your website. ChatBento reads your pages, starting with the ones your navigation links to, like pricing, FAQ and contact.
- 2
Add Q&As or pasted text for anything that isn't on the site. Then pick your accent color, greeting and corner, and test it in the live preview.
- 3
Copy the snippet from the Install tab and paste it before </body>, or into your site builder's custom code setting.
The snippet (your bot ID is filled in for you)
<script src="https://chatbento.com/widget.js" data-bot-id="YOUR_BOT_ID" async></script>Light on your pages
One async script, about 9 KB compressed, so your page renders first. The chat runs in a shadow DOM, so your CSS and ours never collide.
Works on any website
Framer, Webflow, WordPress, Shopify, Wix, Squarespace or hand-written HTML: if you can add a script tag, it works. Install guides
Priced for small teams.
A flat monthly price, never per seat or per resolution. Start on the Free plan's 50 AI messages a month.
Free
$0forever
For trying ChatBento on a small site, for as long as you like.
- 50 AI messages / month
- 1 chatbot
- Train on up to 50 pages
- “Powered by ChatBento” link
Hobby
$8per month
For a personal site, portfolio or small shop.
- 2,000 AI messages / month
- 1 chatbot
- Train on up to 200 pages
- “Powered by ChatBento” link
StandardMost popular
$30per month
For growing businesses with real support volume.
- 10,000 AI messages / month
- 3 chatbots
- Train on up to 2,000 pages
- No ChatBento branding
Pro
$100per month
For teams running support across several sites.
- 40,000 AI messages / month
- 10 chatbots
- Train on up to 10,000 pages
- No ChatBento branding
Prices in USD. Every plan, Free included, has lead capture, the handoff form, the conversation inbox and a custom accent color, greeting and corner. One message is one AI reply; the allowance is shared by your chatbots and resets each month. Full pricing
AI customer service. Questions, answered.
What is an AI customer service agent?
It's an AI that answers your customers' questions for you, usually in a chat window on your website. ChatBento's agent answers from your own pages, Q&As and text, around the clock, and hands the conversation to your team by email when a person is needed.
Can it look up an order or issue a refund?
No. ChatBento doesn't connect to your store, booking system or helpdesk, so it can't see orders or accounts, and it can't take actions like refunds or cancellations. It can explain your refund policy and point to the right page, and when a visitor needs their own order checked, it collects their email so your team can follow up.
How does the handoff to a human work?
When a visitor asks for a person, wants to be contacted, or the agent can't answer from your content, a short form opens in the chat: email required, name and note optional. You get an email with their details and the full conversation, and replying to it writes straight to the visitor. The lead is also saved in your dashboard.
Will it replace my support team?
It takes the repeat questions off your plate: prices, hours, policies, how-tos. Anything personal, unusual or account-specific still goes to a person. Most small businesses use it so the team only sees the conversations that need them.
What happens when it doesn't know the answer?
It says plainly that it doesn't have that information and offers the contact form. It's instructed never to guess prices, policies, dates, links or contact details. Read the questions it couldn't answer in the inbox and add a Q&A, and it will know next time.
How much does an AI customer service agent cost?
ChatBento has a Free plan with 50 AI messages a month. Paid plans are Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). A flat monthly price, not per seat or per resolution.
What if we run out of messages?
When a month's AI messages are used up, the agent stops writing AI replies and shows the contact form instead, so visitors can still reach you and you still get the lead. The allowance resets at the start of the next month, or you can move up a plan.
Hire an AI agent for your site. Free to start, then from $8 a month.
Type your website to build your agent
Free plan forever. No card required. See pricing