LiveChat vs Tidio. Pricing, AI and which to pick.
LiveChat charges per user, with a set number of AI resolutions included and packs for more; Tidio bills by conversations, with Lyro AI on top. Tidio has a free plan, LiveChat a 14-day trial.
Every price and feature here comes from LiveChat's and Tidio's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.
Live chat and help desks
LiveChat
LiveChat is live chat software from Text, Inc. New trials are now sold as Text plans that combine live chat, a shared inbox, ticketing and an AI Agent, priced per user.
- Starts at
- $19per user / mo billed yearly ($25 monthly), Essential
- Billing
- Per user, AI resolutions included then $49.50 per 50
- Free option
- No (14-day trial)
Live chat and help desks
Tidio
Tidio is a customer service platform with a live chat widget, a help desk with ticketing, and an AI agent called Lyro, which is also sold on its own.
- Starts at
- $24.17per mo billed yearly, Starter (100 conversations)
- Billing
- Plan by conversations, Lyro AI billed separately
- Free option
- Yes, 50 conversations
LiveChat vs Tidio, side by side
"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.
| Feature | LiveChat | Tidio | ChatBentoOur product |
|---|---|---|---|
| Free plan | No (14-day trial) | Yes, 50 conversations | Yes, 50 AI messages/mo |
| Lowest paid plan | $19/user/mo billed yearly | $24.17/mo billed yearly | $8/mo (2,000 AI messages) |
| How the AI is billed | Per user, AI resolutions included then $49.50 per 50 | Plan by conversations, Lyro AI billed separately | Flat monthly price, no seats |
| AI answers trained on your website | Yes | Yes | Yes |
| Install with one script tag | Yes | Yes | Yes |
| Hand-off to a human | Yes, to a human agent | Yes, to your team | Yes, by email |
| Live chat inbox for your team | Yes | Yes | No |
| WhatsApp, Messenger and other channels | Messenger, SMS and more | Yes | Not yet |
| Native integrations (CRM, Slack and others) | Yes | Yes | Not yet |
| Help desk ticketing | Yes | Yes | No |
LiveChat details checked October 23, 2026; Tidio details checked October 30, 2026. Prices change, so check each company's pricing page before you decide.
Where each one is stronger
LiveChat's strengths
From LiveChat's own site. Check Tidio's column in the table above for the same rows.
Inbox and ticketing on every plan
Every Text plan includes an omnichannel inbox and ticketing system, with apps for web, Windows, Mac, Android and iOS.
livechat.com/pricingEcommerce integrations
Shopify (live catalog and cart recovery), WooCommerce, WordPress, Webflow and Squarespace integrations are listed.
livechat.com/pricingMultilingual on Growth
Growth and Enterprise include multilingual support in 48 languages, plus team performance reports.
livechat.com/pricingAI Agent with auto-updating sources
You pick website pages, help articles and files for each AI Agent, and website sources update automatically.
livechat.com/ai-agent-for-customer-service
Tidio's strengths
From Tidio's own site. Check LiveChat's column in the table above for the same rows.
Live chat and ticketing, even on Free
Tidio's free plan includes live chat and ticketing, with mobile apps for Android and iOS and a desktop app. ChatBento has no live inbox; it hands visitors to you by email.
tidio.com/pricingMessaging channels
WhatsApp, Instagram and Messenger are listed as native integrations from the Free plan up.
tidio.com/pricingShopify actions
On Growth, Tidio can check a customer's order history and cancel orders inside Shopify. ChatBento answers questions but doesn't take store actions.
tidio.com/pricingA long integrations list
Tidio names integrations with Shopify, WordPress, Zapier, HubSpot, Salesforce, Pipedrive, Zendesk and Intercom, plus an open API.
tidio.com/integrations
LiveChat and Tidio pricing
Each plan as the company lists it, with the fees that come on top.
LiveChat pricing
- Essentialper user / mo billed yearly ($25 monthly). 10 AI resolutions a month$19
- Growthper user / mo billed yearly ($99 monthly). 200 AI resolutions a month$79
- Enterpriserequest a callCustom
No free plan; a 14-day free trial, no card required. Checked October 23, 2026 on livechat.com/pricing.
- LiveChat's AI Agent is metered by resolution: one resolution is a chat where the AI directly solved the customer's question. Extra resolutions come in packs of 50 for $49.50. Source
- LiveChat says existing customers keep their legacy plans, which are listed separately on its legacy pricing page. Source
Tidio pricing
- Free50 billable conversations, 10 seats$0
- Starterper mo billed yearly. 100 billable conversations, 50 one-off Lyro AI conversations$24.17
- Growthper mo billed yearly, from 250 billable conversationsfrom $49.17
- Lyro AI Agentper mo, from 50 Lyro AI conversations a month (shown with the yearly-billing toggle)from $32.50
- Plusper mo plus monthly usage, through salesfrom $300
- Premiumcontact salesCustom
Free plan with 50 billable conversations; 7-day trials of Starter and Growth. Checked October 30, 2026 on tidio.com/pricing.
- Lyro AI conversations are billed separately from the human conversations above. Every account gets 50 Lyro conversations once; to refresh them monthly you need the Lyro AI Agent plan, which starts at $32.50 a month billed yearly for 50 conversations. Source
- Tidio's prices above are the yearly-billing figures its pricing page shows; monthly billing costs more. Source
Which to choose
It comes down to who answers your chats and how you'd rather be billed.
Choose LiveChat if
- Agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps.
- You sell on Shopify or WooCommerce and want product and cart features in chat.
- Per-user pricing fits because only a few people answer chats, and 10 to 200 AI resolutions a month is enough.
Choose Tidio if
- You want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team.
- Customers message you on WhatsApp, Instagram or Messenger.
- You run a Shopify store and want the bot to look up or cancel orders.
Choose ChatBento if
Our product
- You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
- You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan with 50 AI messages a month.
- An email hand-off is enough when a visitor needs a person.
Only need AI answers on your website?
ChatBento reads your site in about a minute and answers visitors from it. Free plan forever, paid plans from $8 a month.
LiveChat vs Tidio. Questions, answered.
Which is cheaper, LiveChat or Tidio?
It depends on how you'd use them, because they bill differently. LiveChat starts at $19 (per user / mo billed yearly ($25 monthly), Essential), billed as: per user, AI resolutions included then $49.50 per 50. Tidio starts at $24.17 (per mo billed yearly, Starter (100 conversations)), billed as: plan by conversations, Lyro AI billed separately. Price your own monthly volume on both before you decide.
Do LiveChat and Tidio have free plans?
LiveChat: No free plan; a 14-day free trial, no card required. Tidio: Free plan with 50 billable conversations; 7-day trials of Starter and Growth.
What is the main difference between LiveChat and Tidio?
LiveChat charges per user, with a set number of AI resolutions included and packs for more; Tidio bills by conversations, with Lyro AI on top. Tidio has a free plan, LiveChat a 14-day trial.
Which should I choose, LiveChat or Tidio?
Choose LiveChat if agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps. Choose Tidio if you want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team.
Do I need a live chat inbox at all?
Only if someone on your team will answer chats in real time. LiveChat and Tidio both include one. If you mostly want visitors' questions answered from your website, an AI chatbot with an email hand-off does that without a seat for each person.
Is there a simpler, flat-priced alternative to LiveChat and Tidio?
ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.
Keep comparing
- LiveChat pricingPlans, costs and fees on top
- Tidio pricingPlans, costs and fees on top
- Tidio vs IntercomHead to head
- Tidio vs CrispHead to head
- Tawk.to vs TidioHead to head
All comparisonsAI chatbot pricing guide
LiveChat and Tidio are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.
Sources: livechat.com/pricing, livechat.com/pricing-legacy, livechat.com/ai-agent-for-customer-service, tidio.com/pricing, tidio.com/integrations
Put AI answers on your site. Free to start, then $8 a month.
Free plan forever. No card required.