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LiveChat alternative. ChatBento vs LiveChat.

LiveChat is live chat software from Text, Inc. New trials are now sold as Text plans that combine live chat, a shared inbox, ticketing and an AI Agent, priced per user. ChatBento does one job: an AI chatbot on your website, trained on your content, that captures leads and hands off to you, from $8 a month with a free plan.

Start free trialHow to switch

Prices, ChatBento vs LiveChat

ChatBento

  • Free50 AI messages / month, free forever$0
  • Hobbyper month, 2,000 AI messages$8
  • Standardper month, 10,000 AI messages$30
  • Proper month, 40,000 AI messages$100

Flat price, no per-seat fees. Full pricing

LiveChat

  • Essentialper user / mo billed yearly ($25 monthly). 10 AI resolutions a month$19
  • Growthper user / mo billed yearly ($99 monthly). 200 AI resolutions a month$79
  • Enterpriserequest a callCustom

No free plan; a 14-day free trial, no card required. Checked October 23, 2026 on their pricing page.

  • LiveChat's AI Agent is metered by resolution: one resolution is a chat where the AI directly solved the customer's question. Extra resolutions come in packs of 50 for $49.50.
  • LiveChat says existing customers keep their legacy plans, which are listed separately on its legacy pricing page.

Side by side. What each one does.

ChatBento compared with LiveChat
FeatureChatBentoLiveChat
Free planYes, 50 AI messages/moNo (14-day trial)
Lowest paid plan$8/mo (2,000 AI messages)$19/user/mo billed yearly
How the AI is billedFlat monthly price, no seatsPer user, AI resolutions included then $49.50 per 50
AI answers trained on your websiteYesYes
Install with one script tagYesYes
Hand-off to a humanYes, by emailYes, to a human agent
Live chat inbox for your teamNoYes
WhatsApp, Messenger and other channelsNot yetMessenger, SMS and more
Native integrations (CRM, Slack and others)Not yetYes
Help desk ticketingNoYes

LiveChat details are from LiveChat's own website, checked October 23, 2026. Rows we couldn't confirm are left out. Prices change, so check their pricing page before you decide.

What LiveChat does better. Honestly.

Inbox and ticketing on every plan

Every Text plan includes an omnichannel inbox and ticketing system, with apps for web, Windows, Mac, Android and iOS.

Ecommerce integrations

Shopify (live catalog and cart recovery), WooCommerce, WordPress, Webflow and Squarespace integrations are listed.

Multilingual on Growth

Growth and Enterprise include multilingual support in 48 languages, plus team performance reports.

AI Agent with auto-updating sources

You pick website pages, help articles and files for each AI Agent, and website sources update automatically.

What both do. The common ground.

  • An AI agent that answers from your website pages
  • A chat widget installed with a code snippet or a plugin
  • Hand-off to a person without the visitor repeating themselves

When to choose LiveChat. And when ChatBento fits.

Pick LiveChat if

  • Agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps.
  • You sell on Shopify or WooCommerce and want product and cart features in chat.
  • Per-user pricing fits because only a few people answer chats, and 10 to 200 AI resolutions a month is enough.

Pick ChatBento if

  • You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
  • You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan.
  • An email hand-off is enough when a visitor needs a person.
  • You want one script tag that works on Framer, Webflow, WordPress, Shopify, Wix, Squarespace or plain HTML.

Switch from LiveChat. In 4 steps.

  1. 1

    Sign up for ChatBento's free plan and enter your website address. It reads your pages in about a minute.

  2. 2

    Copy the help articles and answers your LiveChat AI Agent used into ChatBento's Q&A tab.

  3. 3

    Download any reports or chat history you need first. LiveChat offers CSV report downloads and a Chats Exporter app in its marketplace.

  4. 4

    Remove the LiveChat code snippet or plugin and paste ChatBento's one-line snippet before </body>. Test it on your live site.

Step-by-step install guides for every platform are on the integrations page.

ChatBento vs LiveChat. Questions, answered.

Is ChatBento a good LiveChat alternative?

If no one on your team watches a live chat inbox and you want AI to answer from your website, yes. If agents chat with customers in real time and need ticketing, LiveChat is built for that.

How much does LiveChat cost compared with ChatBento?

LiveChat's Essential plan is $19 per user a month billed yearly ($25 monthly) with 10 AI resolutions a month; extra resolutions are $49.50 per 50. ChatBento has a free plan with 50 AI messages a month, then $8, $30 or $100 a month. LiveChat prices checked October 23, 2026.

Does LiveChat have a free plan?

No. LiveChat has a 14-day free trial with no card. ChatBento's free plan includes 50 AI messages a month and doesn't expire.

What happened to LiveChat's old plans?

LiveChat's pricing page says new trials are now sold as Text plans, and nothing changes for existing LiveChat customers, who keep the legacy Starter, Team and Business plans.

Keep comparing

Where ChatBento fits

All alternatives

LiveChat is a trademark of its owner; ChatBento is not affiliated with or endorsed by LiveChat.

Sources, checked October 23, 2026: livechat.com/pricing/, livechat.com/pricing-legacy/, livechat.com/ai-agent-for-customer-service/

Try the LiveChat alternative. Free to start.

Start free trialSee pricing

14-day free trial. No card required.