Tidio vs Crisp. Pricing, AI and which to pick.
Both have free plans with live chat. Tidio bills by conversations, with Lyro AI on top; Crisp bills per workspace with a set number of seats and AI credits included on paid plans. Crisp's free plan has no AI credits.
Every price and feature here comes from Tidio's and Crisp's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.
Live chat and help desks
Tidio
Tidio is a customer service platform with a live chat widget, a help desk with ticketing, and an AI agent called Lyro, which is also sold on its own.
- Starts at
- $24.17per mo billed yearly, Starter (100 conversations)
- Billing
- Plan by conversations, Lyro AI billed separately
- Free option
- Yes, 50 conversations
Live chat and help desks
Crisp
Crisp is a customer support platform with a website chat widget, a shared and omnichannel inbox, an AI agent, a knowledge base, CRM and ticketing, priced per workspace with a set number of seats.
- Starts at
- $45per month per workspace, 4 seats (Mini)
- Billing
- Per workspace with seats and AI credits
- Free option
- Yes, 2 seats, no AI
Tidio vs Crisp, side by side
"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.
| Feature | Tidio | Crisp | ChatBentoOur product |
|---|---|---|---|
| Free plan | Yes, 50 conversations | Yes, 2 seats, no AI | Yes, 50 AI messages/mo |
| Lowest paid plan | $24.17/mo billed yearly | $45/mo per workspace | $8/mo (2,000 AI messages) |
| How the AI is billed | Plan by conversations, Lyro AI billed separately | Per workspace with seats and AI credits | Flat monthly price, no seats |
| AI answers trained on your website | Yes | Yes | Yes |
| Install with one script tag | Yes | Yes | Yes |
| Hand-off to a human | Yes, to your team | Yes, to your team in Crisp | Yes, by email |
| Live chat inbox for your team | Yes | Yes | No |
| WhatsApp, Messenger and other channels | Yes | Essentials and up | Not yet |
| Native integrations (CRM, Slack and others) | Yes | Yes | Not yet |
| Help desk ticketing | Yes | Plus plan | No |
Tidio details checked October 30, 2026; Crisp details checked October 23, 2026. Prices change, so check each company's pricing page before you decide.
Where each one is stronger
Tidio's strengths
From Tidio's own site. Check Crisp's column in the table above for the same rows.
Live chat and ticketing, even on Free
Tidio's free plan includes live chat and ticketing, with mobile apps for Android and iOS and a desktop app. ChatBento has no live inbox; it hands visitors to you by email.
tidio.com/pricingMessaging channels
WhatsApp, Instagram and Messenger are listed as native integrations from the Free plan up.
tidio.com/pricingShopify actions
On Growth, Tidio can check a customer's order history and cancel orders inside Shopify. ChatBento answers questions but doesn't take store actions.
tidio.com/pricingA long integrations list
Tidio names integrations with Shopify, WordPress, Zapier, HubSpot, Salesforce, Pipedrive, Zendesk and Intercom, plus an open API.
tidio.com/integrations
Crisp's strengths
From Crisp's own site. Check Tidio's column in the table above for the same rows.
A shared inbox and apps
Even the free plan has a website chat widget, shared inbox and mobile apps, plus desktop apps for Windows and Mac.
crisp.chat/en/pricingOmnichannel from Essentials
WhatsApp Business, Instagram DMs, SMS, Line, Viber and more in one inbox, and the AI agent can answer on WhatsApp, Messenger, Instagram and email.
crisp.chat/en/aiMore AI training sources
Crisp's AI learns from a website crawl, its knowledge base, saved answer snippets, past conversations and uploaded files from PDFs to CSVs.
crisp.chat/en/aiIntegrations and translation
WordPress, Shopify, WooCommerce, Slack, HubSpot, Pipedrive, Zoho, Zapier and Make, and message translation into over 50 languages.
crisp.chat/en/pricing
Tidio and Crisp pricing
Each plan as the company lists it, with the fees that come on top.
Tidio pricing
- Free50 billable conversations, 10 seats$0
- Starterper mo billed yearly. 100 billable conversations, 50 one-off Lyro AI conversations$24.17
- Growthper mo billed yearly, from 250 billable conversationsfrom $49.17
- Lyro AI Agentper mo, from 50 Lyro AI conversations a month (shown with the yearly-billing toggle)from $32.50
- Plusper mo plus monthly usage, through salesfrom $300
- Premiumcontact salesCustom
Free plan with 50 billable conversations; 7-day trials of Starter and Growth. Checked October 30, 2026 on tidio.com/pricing.
- Lyro AI conversations are billed separately from the human conversations above. Every account gets 50 Lyro conversations once; to refresh them monthly you need the Lyro AI Agent plan, which starts at $32.50 a month billed yearly for 50 conversations. Source
- Tidio's prices above are the yearly-billing figures its pricing page shows; monthly billing costs more. Source
Crisp pricing
- Free2 seats, website chat and shared inbox, no AI credits$0
- Miniper mo per workspace. 4 seats, $5 of AI credits$45
- Essentialsper mo per workspace. 10 seats, $25 of AI credits$95
- Plusper mo per workspace. 20+ seats, $75 of AI credits$295
Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required. Checked October 23, 2026 on crisp.chat/en/pricing.
- Crisp sizes the included AI credits at around 90, 450 and 1,350 automated conversations a month on Mini, Essentials and Plus. The Free plan has no AI credits. Source
Which to choose
It comes down to who answers your chats and how you'd rather be billed.
Choose Tidio if
- You want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team.
- Customers message you on WhatsApp, Instagram or Messenger.
- You run a Shopify store and want the bot to look up or cancel orders.
Choose Crisp if
- Several teammates answer chats live and want a shared inbox with mobile and desktop apps.
- You need WhatsApp, Instagram or SMS in the same inbox.
- You want a CRM, knowledge base and ticketing portal from the same tool.
Choose ChatBento if
Our product
- You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
- You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan with 50 AI messages a month.
- An email hand-off is enough when a visitor needs a person.
Only need AI answers on your website?
ChatBento reads your site in about a minute and answers visitors from it. Free plan forever, paid plans from $8 a month.
Tidio vs Crisp. Questions, answered.
Which is cheaper, Tidio or Crisp?
It depends on how you'd use them, because they bill differently. Tidio starts at $24.17 (per mo billed yearly, Starter (100 conversations)), billed as: plan by conversations, Lyro AI billed separately. Crisp starts at $45 (per month per workspace, 4 seats (Mini)), billed as: per workspace with seats and AI credits. Price your own monthly volume on both before you decide.
Do Tidio and Crisp have free plans?
Tidio: Free plan with 50 billable conversations; 7-day trials of Starter and Growth. Crisp: Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required.
What is the main difference between Tidio and Crisp?
Both have free plans with live chat. Tidio bills by conversations, with Lyro AI on top; Crisp bills per workspace with a set number of seats and AI credits included on paid plans. Crisp's free plan has no AI credits.
Which should I choose, Tidio or Crisp?
Choose Tidio if you want live chat, ticketing and an AI agent from one vendor, with mobile apps for your team. Choose Crisp if several teammates answer chats live and want a shared inbox with mobile and desktop apps.
Do I need a live chat inbox at all?
Only if someone on your team will answer chats in real time. Tidio and Crisp both include one. If you mostly want visitors' questions answered from your website, an AI chatbot with an email hand-off does that without a seat for each person.
Is there a simpler, flat-priced alternative to Tidio and Crisp?
ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.
Keep comparing
- Tidio pricingPlans, costs and fees on top
- Crisp pricingPlans, costs and fees on top
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- Crisp vs IntercomHead to head
All comparisonsAI chatbot pricing guide
Tidio and Crisp are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.
Sources: tidio.com/pricing, tidio.com/integrations, crisp.chat/en/pricing, crisp.chat/en/ai
Put AI answers on your site. Free to start, then $8 a month.
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