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Intercom pricing 2026. Plans, costs and hidden fees.

What Intercom costs, plan by plan, and what you'll pay once add-ons and usage fees are counted. Every figure links to the page it came from.

Lowest paid plan
$19per seat / mo billed yearly, new-customer price; plus $0.99 per Fin outcome
How it's billed
Per seat, plus $0.99 per Fin outcome
Free plan
No (14-day trial)
Prices checked
October 23, 2026on intercom.com/pricing
Every Intercom planWhat you'll actually payA cheaper option

Intercom plans and prices

4 prices as Intercom's own site lists them, with the billing basis. Plans we couldn't confirm are left out.

Intercom plans with price, billing basis, source and date checked
PlanPriceBilling and what's includedSource
Essential$19per seat / mo billed yearly, new-customer price (list $29)intercom.com/pricingChecked October 23, 2026
Advanced$85per seat / mo billed yearlyintercom.com/pricingChecked October 23, 2026
Expert$132per seat / mo billed yearlyintercom.com/pricingChecked October 23, 2026
Fin AI Agent$0.99per outcome, on any planintercom.com/pricingChecked October 23, 2026

Free plan or trial

No free plan; a 14-day free trial, no card required.

As Intercom's pricing page states it, checked October 23, 2026.

How Intercom bills

Per seat, plus $0.99 per Fin outcome

What you'll actually pay

The headline price is rarely the bill. Here's what Intercom adds on top, quoted from its pricing page, and a month priced out.

Worked example

2 seats plus Fin

2 teammates on Essential, 500 conversations a month, and Fin resolves half of them: 250 outcomes.

Essential, 2 seats$19 per seat, billed yearly, new-customer price (list price $29)
$38
Fin AI Agent, 250 outcomes$0.99 per outcome
$247.50
Totalper month, seats billed yearly
$285.50

Intercom counts a Fin outcome when a customer confirms their issue is resolved or doesn't ask for more help after Fin responds. The Fin charge grows with every conversation it resolves.

The same volume on ChatBento (our product)

Hobby$8 a month

2,000 AI messages / month, AI answers included, no seats or per-resolution fees.

An illustration from Intercom's published prices, not a quote. Most examples use the same month: 500 conversations, about 2 AI replies each, 2 people on the team, and the AI resolving half the conversations. Sources: intercom.com/pricing, intercom.com/pricing.

On top of the plan price

  • Intercom counts a Fin outcome when a customer confirms their issue is resolved or doesn't ask for more help after Fin responds. Fin can also run on another help desk at $0.99 per outcome with a minimum monthly commitment. Source

Price your own volume with the chatbot cost calculator, or see how Intercom fits among 15 tools in the AI chatbot pricing guide.

Is Intercom worth it?

Intercom is a live chat and help desk tool, so its price pays for a support team's toolkit. Whether that's worth it depends on how much of it you'd use.

What the money buys

  • A full help desk

    Shared inbox, ticketing system, public help center, reports and automation, with workflow builders and SLAs on higher plans.

    intercom.com/pricing

  • Fin works everywhere

    Fin answers across channels including email, live chat, phone, WhatsApp and SMS, transfers to agents in the inbox, and can run on top of Zendesk, Salesforce, HubSpot or Freshdesk.

    fin.ai

  • Hundreds of integrations

    Intercom says Fin connects to hundreds of integrations out of the box, including Slack, Jira, Linear, Salesforce and HubSpot, with Shopify and Stripe data in the inbox.

    intercom.com/pricing

  • Mobile apps for your team

    Intercom Conversations for iOS and Android lets teammates reply, add notes, and tag and assign conversations.

    intercom.com/help/en/articles/447-respond-to-users-and-visitors-on-the-go-with-the-intercom-conversations-app

Worth it if

  • You run a support team that needs a shared inbox, ticketing and a help center in one place.
  • You want one AI agent across chat, email, phone and WhatsApp.
  • Paying per seat plus $0.99 per resolved outcome fits your volume.
  • You need SSO, HIPAA support or SLAs (Expert plan).

Harder to justify if

  • Only one or two people would use it, and you'd rather not pay for each seat.
  • You want one predictable bill, without the usage-based charges listed above.
  • You want to start without paying: Intercom has no free plan.
  • You mainly need AI answers on your website, which ChatBento does from $8 a month.

A cheaper option: ChatBento

ChatBento is our product. It's an AI chatbot for your website: it learns from your pages and Q&As, answers visitors around the clock, captures leads and emails you when a person is needed. One flat monthly price, AI included, no seats. Its lowest paid plan is $8 a month; Intercom's starts at $19.

  • Free

    $0/mo

    • 50 AI messages / month
    • Train on up to 50 pages
    • Free forever, no card

  • Hobby

    $8/mo

    • 2,000 AI messages / month
    • 1 chatbot
    • Train on up to 200 pages

  • Standard

    $30/mo

    • 10,000 AI messages / month
    • 3 chatbots
    • Train on up to 2,000 pages

  • Pro

    $100/mo

    • 40,000 AI messages / month
    • 10 chatbots
    • Train on up to 10,000 pages

To be clear about the trade-off: ChatBento doesn't have these, which Intercom lists: live chat inbox for your team; WhatsApp, Messenger and other channels; native integrations; help desk ticketing.

See it on your own site first.

Enter your website and ChatBento reads it in about a minute. Free plan forever, no card.

ChatBento vs Intercom, feature by featureChatBento pricing

Intercom pricing. Questions, answered.

How much does Intercom cost in 2026?

Intercom lists Essential: $19, per seat / mo billed yearly, new-customer price (list $29); Advanced: $85, per seat / mo billed yearly; Expert: $132, per seat / mo billed yearly; Fin AI Agent: $0.99, per outcome, on any plan. Prices checked October 23, 2026 on Intercom's own site.

Does Intercom have a free plan or trial?

No free plan; a 14-day free trial, no card required. ChatBento has a free plan with 50 AI messages a month that doesn't expire, and needs no card.

Does Intercom charge extra for AI or usage?

Intercom counts a Fin outcome when a customer confirms their issue is resolved or doesn't ask for more help after Fin responds. Fin can also run on another help desk at $0.99 per outcome with a minimum monthly commitment.

What will I actually pay for Intercom?

It depends on volume. One example: 2 teammates on Essential, 500 conversations a month, and Fin resolves half of them: 250 outcomes. By Intercom's published prices that comes to $285.50 a month, seats billed yearly. The same volume on ChatBento's Hobby plan is $8 a month.

Is Intercom worth the price?

It can be, if you run a support team that needs a shared inbox, ticketing and a help center in one place. It also earns its price if you want one AI agent across chat, email, phone and WhatsApp. If you mainly want AI answers on your website, you'd be paying for more than you use.

What is a cheaper alternative to Intercom?

ChatBento, an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with no seats or per-resolution fees. It doesn't yet cover everything Intercom lists: live chat inbox for your team; WhatsApp, Messenger and other channels; native integrations; help desk ticketing.

Intercom head to head

What similar tools cost

All comparisonsAll alternatives

Intercom is a trademark of its owner; ChatBento is not affiliated with or endorsed by Intercom. Prices are from Intercom's own website and change often, so confirm on their pricing page before you buy.

Sources, checked October 23, 2026: intercom.com/pricing, fin.ai, intercom.com/help/en/articles/447-respond-to-users-and-visitors-on-the-go-with-the-intercom-conversations-app

Intercom starts at $19. ChatBento starts at $8.

Start freeSee pricing

Free plan forever. No card required.