Crisp vs LiveChat. Pricing, AI and which to pick.
Crisp prices per workspace with seats and AI credits included, and has a free plan without AI. LiveChat prices per user, includes a set number of AI resolutions, and has a 14-day trial.
Every price and feature here comes from Crisp's and LiveChat's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.
Live chat and help desks
Crisp
Crisp is a customer support platform with a website chat widget, a shared and omnichannel inbox, an AI agent, a knowledge base, CRM and ticketing, priced per workspace with a set number of seats.
- Starts at
- $45per month per workspace, 4 seats (Mini)
- Billing
- Per workspace with seats and AI credits
- Free option
- Yes, 2 seats, no AI
Live chat and help desks
LiveChat
LiveChat is live chat software from Text, Inc. New trials are now sold as Text plans that combine live chat, a shared inbox, ticketing and an AI Agent, priced per user.
- Starts at
- $19per user / mo billed yearly ($25 monthly), Essential
- Billing
- Per user, AI resolutions included then $49.50 per 50
- Free option
- No (14-day trial)
Crisp vs LiveChat, side by side
"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.
| Feature | Crisp | LiveChat | ChatBentoOur product |
|---|---|---|---|
| Free plan | Yes, 2 seats, no AI | No (14-day trial) | Yes, 50 AI messages/mo |
| Lowest paid plan | $45/mo per workspace | $19/user/mo billed yearly | $14/mo (2,000 AI messages) |
| How the AI is billed | Per workspace with seats and AI credits | Per user, AI resolutions included then $49.50 per 50 | Flat monthly price, no seats |
| AI answers trained on your website | Yes | Yes | Yes |
| Install with one script tag | Yes | Yes | Yes |
| Hand-off to a human | Yes, to your team in Crisp | Yes, to a human agent | Yes, by email |
| Live chat inbox for your team | Yes | Yes | No |
| WhatsApp, Messenger and other channels | Essentials and up | Messenger, SMS and more | Not yet |
| Native integrations (CRM, Slack and others) | Yes | Yes | Not yet |
| Help desk ticketing | Plus plan | Yes | No |
Crisp details checked October 23, 2026; LiveChat details checked October 23, 2026. Prices change, so check each company's pricing page before you decide.
Where each one is stronger
Crisp's strengths
From Crisp's own site. Check LiveChat's column in the table above for the same rows.
A shared inbox and apps
Even the free plan has a website chat widget, shared inbox and mobile apps, plus desktop apps for Windows and Mac.
crisp.chat/en/pricingOmnichannel from Essentials
WhatsApp Business, Instagram DMs, SMS, Line, Viber and more in one inbox, and the AI agent can answer on WhatsApp, Messenger, Instagram and email.
crisp.chat/en/aiMore AI training sources
Crisp's AI learns from a website crawl, its knowledge base, saved answer snippets, past conversations and uploaded files from PDFs to CSVs.
crisp.chat/en/aiIntegrations and translation
WordPress, Shopify, WooCommerce, Slack, HubSpot, Pipedrive, Zoho, Zapier and Make, and message translation into over 50 languages.
crisp.chat/en/pricing
LiveChat's strengths
From LiveChat's own site. Check Crisp's column in the table above for the same rows.
Inbox and ticketing on every plan
Every Text plan includes an omnichannel inbox and ticketing system, with apps for web, Windows, Mac, Android and iOS.
livechat.com/pricingEcommerce integrations
Shopify (live catalog and cart recovery), WooCommerce, WordPress, Webflow and Squarespace integrations are listed.
livechat.com/pricingMultilingual on Growth
Growth and Enterprise include multilingual support in 48 languages, plus team performance reports.
livechat.com/pricingAI Agent with auto-updating sources
You pick website pages, help articles and files for each AI Agent, and website sources update automatically.
livechat.com/ai-agent-for-customer-service
Crisp and LiveChat pricing
Each plan as the company lists it, with the fees that come on top.
Crisp pricing
- Free2 seats, website chat and shared inbox, no AI credits$0
- Miniper mo per workspace. 4 seats, $5 of AI credits$45
- Essentialsper mo per workspace. 10 seats, $25 of AI credits$95
- Plusper mo per workspace. 20+ seats, $75 of AI credits$295
Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required. Checked October 23, 2026 on crisp.chat/en/pricing.
- Crisp sizes the included AI credits at around 90, 450 and 1,350 automated conversations a month on Mini, Essentials and Plus. The Free plan has no AI credits. Source
LiveChat pricing
- Essentialper user / mo billed yearly ($25 monthly). 10 AI resolutions a month$19
- Growthper user / mo billed yearly ($99 monthly). 200 AI resolutions a month$79
- Enterpriserequest a callCustom
No free plan; a 14-day free trial, no card required. Checked October 23, 2026 on livechat.com/pricing.
- LiveChat's AI Agent is metered by resolution: one resolution is a chat where the AI directly solved the customer's question. Extra resolutions come in packs of 50 for $49.50. Source
- LiveChat says existing customers keep their legacy plans, which are listed separately on its legacy pricing page. Source
Which to choose
It comes down to who answers your chats and how you'd rather be billed.
Choose Crisp if
- Several teammates answer chats live and want a shared inbox with mobile and desktop apps.
- You need WhatsApp, Instagram or SMS in the same inbox.
- You want a CRM, knowledge base and ticketing portal from the same tool.
Choose LiveChat if
- Agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps.
- You sell on Shopify or WooCommerce and want product and cart features in chat.
- Per-user pricing fits because only a few people answer chats, and 10 to 200 AI resolutions a month is enough.
Choose ChatBento if
Our product
- You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
- You'd rather pay a flat $14, $30 or $100 a month than per seat or per resolution, or start on the free plan with 50 AI messages a month.
- An email hand-off is enough when a visitor needs a person.
Only need AI answers on your website?
ChatBento reads your site in about a minute and answers visitors from it. Free plan forever, paid plans from $14 a month.
Crisp vs LiveChat. Questions, answered.
Which is cheaper, Crisp or LiveChat?
It depends on how you'd use them, because they bill differently. Crisp starts at $45 (per month per workspace, 4 seats (Mini)), billed as: per workspace with seats and AI credits. LiveChat starts at $19 (per user / mo billed yearly ($25 monthly), Essential), billed as: per user, AI resolutions included then $49.50 per 50. Price your own monthly volume on both before you decide.
Do Crisp and LiveChat have free plans?
Crisp: Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required. LiveChat: No free plan; a 14-day free trial, no card required.
What is the main difference between Crisp and LiveChat?
Crisp prices per workspace with seats and AI credits included, and has a free plan without AI. LiveChat prices per user, includes a set number of AI resolutions, and has a 14-day trial.
Which should I choose, Crisp or LiveChat?
Choose Crisp if several teammates answer chats live and want a shared inbox with mobile and desktop apps. Choose LiveChat if agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps.
Do I need a live chat inbox at all?
Only if someone on your team will answer chats in real time. Crisp and LiveChat both include one. If you mostly want visitors' questions answered from your website, an AI chatbot with an email hand-off does that without a seat for each person.
Is there a simpler, flat-priced alternative to Crisp and LiveChat?
ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $14, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.
Keep comparing
- Crisp pricingPlans, costs and fees on top
- LiveChat pricingPlans, costs and fees on top
- Tidio vs CrispHead to head
- Crisp vs IntercomHead to head
- Tawk.to vs CrispHead to head
- LiveChat vs TidioHead to head
- LiveChat vs IntercomHead to head
- Tawk.to vs LiveChatHead to head
All comparisonsAI chatbot pricing guide
Crisp and LiveChat are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.
Sources: crisp.chat/en/pricing, crisp.chat/en/ai, livechat.com/pricing, livechat.com/pricing-legacy, livechat.com/ai-agent-for-customer-service
Put AI answers on your site. Free to start, then $14 a month.
Free plan forever. No card required.