Tawk.to vs Crisp. Pricing, AI and which to pick.

Both have free live chat. Tawk.to keeps chat free and sells AI Assist and branding removal as add-ons; Crisp's free plan has 2 seats and no AI credits, and its paid plans are priced per workspace with AI credits included.

Every price and feature here comes from Tawk.to's and Crisp's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.

Live chat and help desks

Tawk.to

Tawk.to is free live chat and shared inbox software, with ticketing, a CRM and a knowledge base, for unlimited team members. It earns from paid add-ons like AI Assist and branding removal, and from hired chat agents.

Starts at: Freelive chat; AI Assist add-on from $29/mo
Billing: Free chat, paid add-ons
Free option: Yes, live chat; AI has a limited free tier

Live chat and help desks

Crisp

Crisp is a customer support platform with a website chat widget, a shared and omnichannel inbox, an AI agent, a knowledge base, CRM and ticketing, priced per workspace with a set number of seats.

Starts at: $45per month per workspace, 4 seats (Mini)
Billing: Per workspace with seats and AI credits
Free option: Yes, 2 seats, no AI

Tawk.to vs Crisp, side by side

"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.

Tawk.to, Crisp and ChatBento compared on price and features
Feature	Tawk.to	Crisp	ChatBentoOur product
Free plan	Yes, live chat; AI has a limited free tier	Yes, 2 seats, no AI	Yes, 50 AI messages/mo
Lowest paid plan	Not confirmed	$45/mo per workspace	$14/mo (2,000 AI messages)
How the AI is billed	Free chat, paid add-ons	Per workspace with seats and AI credits	Flat monthly price, no seats
AI answers trained on your website	AI Assist add-on	Yes	Yes
Install with one script tag	Yes	Yes	Yes
Hand-off to a human	Yes	Yes, to your team in Crisp	Yes, by email
Live chat inbox for your team	Yes	Yes	No
WhatsApp, Messenger and other channels	Yes	Essentials and up	Not yet
Native integrations (CRM, Slack and others)	Not confirmed	Yes	Not yet
Help desk ticketing	Yes	Plus plan	No

Tawk.to details checked October 23, 2026; Crisp details checked October 23, 2026. Prices change, so check each company's pricing page before you decide.

Where each one is stronger

Tawk.to's strengths

From Tawk.to's own site. Check Crisp's column in the table above for the same rows.

Free live chat for any team size
Tawk.to's live chat is free with unlimited team members, and it has native apps for iOS, Android, macOS and Windows.
tawk.to
Omnichannel inbox
Live chat, email, WhatsApp, Facebook Messenger, SMS and Telegram land in one shared inbox.
tawk.to/products/inbox
People on demand
You can hire trained human chat agents from $1 an hour, or virtual assistants, to answer for you.
tawk.to/pricing
Ticketing, CRM and a knowledge base
Enquiries become tickets on the contact and stay open until resolved, alongside a CRM and knowledge base.
tawk.to

Crisp's strengths

From Crisp's own site. Check Tawk.to's column in the table above for the same rows.

A shared inbox and apps
Even the free plan has a website chat widget, shared inbox and mobile apps, plus desktop apps for Windows and Mac.
crisp.chat/en/pricing
Omnichannel from Essentials
WhatsApp Business, Instagram DMs, SMS, Line, Viber and more in one inbox, and the AI agent can answer on WhatsApp, Messenger, Instagram and email.
crisp.chat/en/ai
More AI training sources
Crisp's AI learns from a website crawl, its knowledge base, saved answer snippets, past conversations and uploaded files from PDFs to CSVs.
crisp.chat/en/ai
Integrations and translation
WordPress, Shopify, WooCommerce, Slack, HubSpot, Pipedrive, Zoho, Zapier and Make, and message translation into over 50 languages.
crisp.chat/en/pricing

Tawk.to and Crisp pricing

Each plan as the company lists it, with the fees that come on top.

Tawk.to pricing

Live chat and inboxunlimited team members, with tawk.to brandingFree
AI Assistper month; a free tier for sites with limited chat volumefrom $29
Remove brandingper month per property$29
Hired chat agentsper hour, people who answer chats for you$1

The core live chat is free forever, no credit card. Checked October 23, 2026 on tawk.to/pricing.

We couldn't confirm AI Assist's paid tiers or limits on Tawk.to's site, so check its add-ons page for what $29 a month includes. Source

Tawk.to pricing, worked out

Crisp pricing

Free2 seats, website chat and shared inbox, no AI credits$0
Miniper mo per workspace. 4 seats, $5 of AI credits$45
Essentialsper mo per workspace. 10 seats, $25 of AI credits$95
Plusper mo per workspace. 20+ seats, $75 of AI credits$295

Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required. Checked October 23, 2026 on crisp.chat/en/pricing.

Crisp sizes the included AI credits at around 90, 450 and 1,350 automated conversations a month on Mini, Essentials and Plus. The Free plan has no AI credits. Source

Crisp pricing, worked out

Which to choose

It comes down to who answers your chats and how you'd rather be billed.

Choose Tawk.to if

You want free human live chat and someone on your team will answer it.
You need WhatsApp, Messenger, SMS and email in one free inbox.
You'd like to hire people to answer chats by the hour.

Choose Crisp if

Several teammates answer chats live and want a shared inbox with mobile and desktop apps.
You need WhatsApp, Instagram or SMS in the same inbox.
You want a CRM, knowledge base and ticketing portal from the same tool.

Choose ChatBento if

Our product

You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
You'd rather pay a flat $14, $30 or $100 a month than per seat or per resolution, or start on the free plan with 50 AI messages a month.
An email hand-off is enough when a visitor needs a person.

Only need AI answers on your website?

ChatBento reads your site in about a minute and answers visitors from it. Free plan forever, paid plans from $14 a month.

ChatBento vs Tawk.to ChatBento vs Crisp

Tawk.to vs Crisp. Questions, answered.

Which is cheaper, Tawk.to or Crisp?

It depends on how you'd use them, because they bill differently. Tawk.to is free to start (live chat; AI Assist add-on from $29/mo), billed as: free chat, paid add-ons. Crisp starts at $45 (per month per workspace, 4 seats (Mini)), billed as: per workspace with seats and AI credits. Price your own monthly volume on both before you decide.

Do Tawk.to and Crisp have free plans?

Tawk.to: The core live chat is free forever, no credit card. Crisp: Free forever plan with 2 seats and no AI credits; 14-day trial of paid plans, no card required.

What is the main difference between Tawk.to and Crisp?

Which should I choose, Tawk.to or Crisp?

Choose Tawk.to if you want free human live chat and someone on your team will answer it. Choose Crisp if several teammates answer chats live and want a shared inbox with mobile and desktop apps.

Do I need a live chat inbox at all?

Only if someone on your team will answer chats in real time. Tawk.to and Crisp both include one. If you mostly want visitors' questions answered from your website, an AI chatbot with an email hand-off does that without a seat for each person.

Is there a simpler, flat-priced alternative to Tawk.to and Crisp?

ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $14, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.

Keep comparing

All comparisons AI chatbot pricing guide

Tawk.to and Crisp are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.

Sources: tawk.to/pricing, tawk.to/products/live-chat, tawk.to/add-ons, tawk.to, tawk.to/products/inbox, crisp.chat/en/pricing, crisp.chat/en/ai

Put AI answers on your site. Free to start, then $14 a month.

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Free plan forever. No card required.