Tawk.to vs LiveChat. Pricing, AI and which to pick.
Tawk.to's live chat is free, with AI Assist and other features sold as add-ons. LiveChat charges per user, includes a set number of AI resolutions, and has a 14-day trial instead of a free plan.
Every price and feature here comes from Tawk.to's and LiveChat's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.
Live chat and help desks
Tawk.to
Tawk.to is free live chat and shared inbox software, with ticketing, a CRM and a knowledge base, for unlimited team members. It earns from paid add-ons like AI Assist and branding removal, and from hired chat agents.
- Starts at
- Freelive chat; AI Assist add-on from $29/mo
- Billing
- Free chat, paid add-ons
- Free option
- Yes, live chat; AI has a limited free tier
Live chat and help desks
LiveChat
LiveChat is live chat software from Text, Inc. New trials are now sold as Text plans that combine live chat, a shared inbox, ticketing and an AI Agent, priced per user.
- Starts at
- $19per user / mo billed yearly ($25 monthly), Essential
- Billing
- Per user, AI resolutions included then $49.50 per 50
- Free option
- No (14-day trial)
Tawk.to vs LiveChat, side by side
"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.
| Feature | Tawk.to | LiveChat | ChatBentoOur product |
|---|---|---|---|
| Free plan | Yes, live chat; AI has a limited free tier | No (14-day trial) | Yes, 50 AI messages/mo |
| Lowest paid plan | Not confirmed | $19/user/mo billed yearly | $14/mo (2,000 AI messages) |
| How the AI is billed | Free chat, paid add-ons | Per user, AI resolutions included then $49.50 per 50 | Flat monthly price, no seats |
| AI answers trained on your website | AI Assist add-on | Yes | Yes |
| Install with one script tag | Yes | Yes | Yes |
| Hand-off to a human | Yes | Yes, to a human agent | Yes, by email |
| Live chat inbox for your team | Yes | Yes | No |
| WhatsApp, Messenger and other channels | Yes | Messenger, SMS and more | Not yet |
| Native integrations (CRM, Slack and others) | Not confirmed | Yes | Not yet |
| Help desk ticketing | Yes | Yes | No |
Tawk.to details checked October 23, 2026; LiveChat details checked October 23, 2026. Prices change, so check each company's pricing page before you decide.
Where each one is stronger
Tawk.to's strengths
From Tawk.to's own site. Check LiveChat's column in the table above for the same rows.
Free live chat for any team size
Tawk.to's live chat is free with unlimited team members, and it has native apps for iOS, Android, macOS and Windows.
tawk.toOmnichannel inbox
Live chat, email, WhatsApp, Facebook Messenger, SMS and Telegram land in one shared inbox.
tawk.to/products/inboxPeople on demand
You can hire trained human chat agents from $1 an hour, or virtual assistants, to answer for you.
tawk.to/pricingTicketing, CRM and a knowledge base
Enquiries become tickets on the contact and stay open until resolved, alongside a CRM and knowledge base.
tawk.to
LiveChat's strengths
From LiveChat's own site. Check Tawk.to's column in the table above for the same rows.
Inbox and ticketing on every plan
Every Text plan includes an omnichannel inbox and ticketing system, with apps for web, Windows, Mac, Android and iOS.
livechat.com/pricingEcommerce integrations
Shopify (live catalog and cart recovery), WooCommerce, WordPress, Webflow and Squarespace integrations are listed.
livechat.com/pricingMultilingual on Growth
Growth and Enterprise include multilingual support in 48 languages, plus team performance reports.
livechat.com/pricingAI Agent with auto-updating sources
You pick website pages, help articles and files for each AI Agent, and website sources update automatically.
livechat.com/ai-agent-for-customer-service
Tawk.to and LiveChat pricing
Each plan as the company lists it, with the fees that come on top.
Tawk.to pricing
- Live chat and inboxunlimited team members, with tawk.to brandingFree
- AI Assistper month; a free tier for sites with limited chat volumefrom $29
- Remove brandingper month per property$29
- Hired chat agentsper hour, people who answer chats for you$1
The core live chat is free forever, no credit card. Checked October 23, 2026 on tawk.to/pricing.
- We couldn't confirm AI Assist's paid tiers or limits on Tawk.to's site, so check its add-ons page for what $29 a month includes. Source
LiveChat pricing
- Essentialper user / mo billed yearly ($25 monthly). 10 AI resolutions a month$19
- Growthper user / mo billed yearly ($99 monthly). 200 AI resolutions a month$79
- Enterpriserequest a callCustom
No free plan; a 14-day free trial, no card required. Checked October 23, 2026 on livechat.com/pricing.
- LiveChat's AI Agent is metered by resolution: one resolution is a chat where the AI directly solved the customer's question. Extra resolutions come in packs of 50 for $49.50. Source
- LiveChat says existing customers keep their legacy plans, which are listed separately on its legacy pricing page. Source
Which to choose
It comes down to who answers your chats and how you'd rather be billed.
Choose Tawk.to if
- You want free human live chat and someone on your team will answer it.
- You need WhatsApp, Messenger, SMS and email in one free inbox.
- You'd like to hire people to answer chats by the hour.
Choose LiveChat if
- Agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps.
- You sell on Shopify or WooCommerce and want product and cart features in chat.
- Per-user pricing fits because only a few people answer chats, and 10 to 200 AI resolutions a month is enough.
Choose ChatBento if
Our product
- You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
- You'd rather pay a flat $14, $30 or $100 a month than per seat or per resolution, or start on the free plan with 50 AI messages a month.
- An email hand-off is enough when a visitor needs a person.
Only need AI answers on your website?
ChatBento reads your site in about a minute and answers visitors from it. Free plan forever, paid plans from $14 a month.
Tawk.to vs LiveChat. Questions, answered.
Which is cheaper, Tawk.to or LiveChat?
It depends on how you'd use them, because they bill differently. Tawk.to is free to start (live chat; AI Assist add-on from $29/mo), billed as: free chat, paid add-ons. LiveChat starts at $19 (per user / mo billed yearly ($25 monthly), Essential), billed as: per user, AI resolutions included then $49.50 per 50. Price your own monthly volume on both before you decide.
Do Tawk.to and LiveChat have free plans?
Tawk.to: The core live chat is free forever, no credit card. LiveChat: No free plan; a 14-day free trial, no card required.
What is the main difference between Tawk.to and LiveChat?
Tawk.to's live chat is free, with AI Assist and other features sold as add-ons. LiveChat charges per user, includes a set number of AI resolutions, and has a 14-day trial instead of a free plan.
Which should I choose, Tawk.to or LiveChat?
Choose Tawk.to if you want free human live chat and someone on your team will answer it. Choose LiveChat if agents answer chats live all day and need an inbox, ticketing and desktop and mobile apps.
Do I need a live chat inbox at all?
Only if someone on your team will answer chats in real time. Tawk.to and LiveChat both include one. If you mostly want visitors' questions answered from your website, an AI chatbot with an email hand-off does that without a seat for each person.
Is there a simpler, flat-priced alternative to Tawk.to and LiveChat?
ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $14, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.
Keep comparing
- Tawk.to pricingPlans, costs and fees on top
- LiveChat pricingPlans, costs and fees on top
- Tawk.to vs TidioHead to head
- Tawk.to vs CrispHead to head
- LiveChat vs TidioHead to head
- LiveChat vs IntercomHead to head
- Crisp vs LiveChatHead to head
All comparisonsAI chatbot pricing guide
Tawk.to and LiveChat are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.
Sources: tawk.to/pricing, tawk.to/products/live-chat, tawk.to/add-ons, tawk.to, tawk.to/products/inbox, livechat.com/pricing, livechat.com/pricing-legacy, livechat.com/ai-agent-for-customer-service
Put AI answers on your site. Free to start, then $14 a month.
Free plan forever. No card required.