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Freshchat pricing 2026. Plans, costs and hidden fees.

What Freshchat costs, plan by plan, and what you'll pay once add-ons and usage fees are counted. Every figure links to the page it came from.

Lowest paid plan
$0free for up to 10 agents; paid from $19/agent/mo billed yearly
How it's billed
Per agent, plus $49 per 100 AI sessions
Free plan
Yes, up to 10 agents
Prices checked
October 23, 2026on freshworks.com/live-chat-software/pricing
Every Freshchat planWhat you'll actually payA cheaper option

Freshchat plans and prices

4 prices as Freshchat's own site lists them, with the billing basis. Plans we couldn't confirm are left out.

Freshchat plans with price, billing basis, source and date checked
PlanPriceBilling and what's includedSource
Free$0up to 10 agents, web chat widget and shared inboxfreshworks.com/live-chat-software/pricingChecked October 23, 2026
Growth$19per agent / mo, billed yearlyfreshworks.com/live-chat-software/pricingChecked October 23, 2026
Pro$49per agent / mo, billed yearlyfreshworks.com/live-chat-software/pricingChecked October 23, 2026
Enterprise$79per agent / mo, billed yearlyfreshworks.com/live-chat-software/pricingChecked October 23, 2026

Free plan or trial

Free plan for up to 10 agents, and a 14-day trial of Enterprise.

As Freshchat's pricing page states it, checked October 23, 2026.

How Freshchat bills

Per agent, plus $49 per 100 AI sessions

What you'll actually pay

The headline price is rarely the bill. Here's what Freshchat adds on top, quoted from its pricing page, and a month priced out.

Worked example

Growth, 2 agents, Freddy AI

2 agents on Growth, and Freddy AI Agent handles 500 sessions a month, after the 500 sessions included once per account are used up.

Growth, 2 agents$19 per agent, billed yearly
$38
Freddy AI Agent, 500 sessions$49 per 100 sessions
$245
Totalper month, billed yearly
$283

A session covers a visitor's chats within 24 hours, and the first 500 are included once, not every month. Freddy AI Copilot, the assistant for your agents, is $29 per agent a month billed yearly on Pro and Enterprise.

The same volume on ChatBento (our product)

Hobby$8 a month

2,000 AI messages / month, AI answers included, no seats or per-resolution fees.

An illustration from Freshchat's published prices, not a quote. Most examples use the same month: 500 conversations, about 2 AI replies each, 2 people on the team, and the AI resolving half the conversations. Sources: freshworks.com/live-chat-software/pricing, freshworks.com/live-chat-software/pricing.

On top of the plan price

  • Freddy AI Agent costs $49 per 100 sessions on top of the plan, with the first 500 sessions included once per account. A session covers a visitor's chats within 24 hours. Source
  • Freddy AI Copilot, the assistant for your agents, is $29 per agent a month billed yearly on Pro and Enterprise. Source

Price your own volume with the chatbot cost calculator, or see how Freshchat fits among 15 tools in the AI chatbot pricing guide.

Is Freshchat worth it?

Freshchat is a live chat and help desk tool, so its price pays for a support team's toolkit. Whether that's worth it depends on how much of it you'd use.

What the money buys

Worth it if

  • Several people answer chats live and want a shared inbox, free for up to 10 agents.
  • Customers reach you on WhatsApp, Instagram, Messenger or SMS, and you want all of it in one inbox.
  • You need routing rules and SLAs for a support team.
  • Per-agent pricing plus AI sessions fits your volume better than a flat plan.

Harder to justify if

  • Only one or two people would use it, and you'd rather not pay for each seat.
  • You want one predictable bill, without the usage-based charges listed above.
  • You mainly need AI answers on your website, which ChatBento does from $8 a month.

A cheaper option: ChatBento

ChatBento is our product. It's an AI chatbot for your website: it learns from your pages and Q&As, answers visitors around the clock, captures leads and emails you when a person is needed. One flat monthly price, AI included, no seats. Its lowest paid plan is $8 a month; Freshchat's starts at $19.

  • Free

    $0/mo

    • 50 AI messages / month
    • Train on up to 50 pages
    • Free forever, no card

  • Hobby

    $8/mo

    • 2,000 AI messages / month
    • 1 chatbot
    • Train on up to 200 pages

  • Standard

    $30/mo

    • 10,000 AI messages / month
    • 3 chatbots
    • Train on up to 2,000 pages

  • Pro

    $100/mo

    • 40,000 AI messages / month
    • 10 chatbots
    • Train on up to 10,000 pages

To be clear about the trade-off: ChatBento doesn't have these, which Freshchat lists: live chat inbox for your team; WhatsApp, Messenger and other channels.

See it on your own site first.

Enter your website and ChatBento reads it in about a minute. Free plan forever, no card.

ChatBento vs Freshchat, feature by featureChatBento pricing

Freshchat pricing. Questions, answered.

How much does Freshchat cost in 2026?

Freshchat lists Free: $0, up to 10 agents, web chat widget and shared inbox; Growth: $19, per agent / mo, billed yearly; Pro: $49, per agent / mo, billed yearly; Enterprise: $79, per agent / mo, billed yearly. Prices checked October 23, 2026 on Freshchat's own site.

Does Freshchat have a free plan or trial?

Free plan for up to 10 agents, and a 14-day trial of Enterprise. ChatBento has a free plan with 50 AI messages a month that doesn't expire, and needs no card.

Does Freshchat charge extra for AI or usage?

Freddy AI Agent costs $49 per 100 sessions on top of the plan, with the first 500 sessions included once per account. A session covers a visitor's chats within 24 hours. Freddy AI Copilot, the assistant for your agents, is $29 per agent a month billed yearly on Pro and Enterprise.

What will I actually pay for Freshchat?

It depends on volume. One example: 2 agents on Growth, and Freddy AI Agent handles 500 sessions a month, after the 500 sessions included once per account are used up. By Freshchat's published prices that comes to $283 a month, billed yearly. The same volume on ChatBento's Hobby plan is $8 a month.

Is Freshchat worth the price?

It can be, if several people answer chats live and want a shared inbox, free for up to 10 agents. It also earns its price if customers reach you on WhatsApp, Instagram, Messenger or SMS, and you want all of it in one inbox. If you mainly want AI answers on your website, you'd be paying for more than you use.

What is a cheaper alternative to Freshchat?

ChatBento, an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with no seats or per-resolution fees. It doesn't yet cover everything Freshchat lists: live chat inbox for your team; WhatsApp, Messenger and other channels.

Freshchat head to head

What similar tools cost

All comparisonsAll alternatives

Freshchat is a trademark of its owner; ChatBento is not affiliated with or endorsed by Freshchat. Prices are from Freshchat's own website and change often, so confirm on their pricing page before you buy.

Sources, checked October 23, 2026: freshworks.com/live-chat-software/pricing, crmsupport.freshworks.com/support/solutions/articles/50000010092-configure-knowledge-sources

Freshchat starts at $19. ChatBento starts at $8.

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