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Freshchat alternative. ChatBento vs Freshchat.

Freshchat, from Freshworks, is a messaging and live chat platform: a shared team inbox for web chat, social apps, SMS, WhatsApp and email, with Freddy AI as a paid option. ChatBento does one job: an AI chatbot on your website, trained on your content, that captures leads and hands off to you, from $8 a month with a free plan.

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Prices, ChatBento vs Freshchat

ChatBento

  • Free50 AI messages / month, free forever$0
  • Hobbyper month, 2,000 AI messages$8
  • Standardper month, 10,000 AI messages$30
  • Proper month, 40,000 AI messages$100

Flat price, no per-seat fees. Full pricing

Freshchat

  • Freeup to 10 agents, web chat widget and shared inbox$0
  • Growthper agent / mo, billed yearly$19
  • Proper agent / mo, billed yearly$49
  • Enterpriseper agent / mo, billed yearly$79

Free plan for up to 10 agents, and a 14-day trial of Enterprise. Checked October 23, 2026 on their pricing page.

  • Freddy AI Agent costs $49 per 100 sessions on top of the plan, with the first 500 sessions included once per account. A session covers a visitor's chats within 24 hours.
  • Freddy AI Copilot, the assistant for your agents, is $29 per agent a month billed yearly on Pro and Enterprise.

Side by side. What each one does.

ChatBento compared with Freshchat
FeatureChatBentoFreshchat
Free planYes, 50 AI messages/moYes, up to 10 agents
Lowest paid plan$8/mo (2,000 AI messages)$19/agent/mo billed yearly
How the AI is billedFlat monthly price, no seatsPer agent, plus $49 per 100 AI sessions
AI answers trained on your websiteYesYes
Install with one script tagYesYes
Hand-off to a humanYes, by emailYes, to agents in the inbox
Live chat inbox for your teamNoYes
WhatsApp, Messenger and other channelsNot yetYes

Freshchat details are from Freshchat's own website, checked October 23, 2026. Rows we couldn't confirm are left out. Prices change, so check their pricing page before you decide.

What Freshchat does better. Honestly.

A free team inbox

Freshchat's free plan covers up to 10 agents answering web chat in a shared inbox. ChatBento has no live inbox; it hands visitors to you by email.

Messaging channels

From Growth up, Freshchat brings Facebook and Instagram messages, SMS, WhatsApp, LINE and Google Business Messages into the same inbox.

Routing and SLAs

Intelligent, round-robin and skill-based routing, multiple SLAs, and translation in over 45 languages on Pro and up.

More AI knowledge sources

Freddy AI Agent can learn from public URLs, files (.pdf, .docx, .txt), your published solution articles and custom Q&As.

What both do. The common ground.

  • An AI agent trained on your website pages and your own Q&As
  • A chat widget added to your site with an embed code
  • Hand-off to a person when a visitor needs one
  • A free plan to start on

When to choose Freshchat. And when ChatBento fits.

Pick Freshchat if

  • Several people answer chats live and want a shared inbox, free for up to 10 agents.
  • Customers reach you on WhatsApp, Instagram, Messenger or SMS, and you want all of it in one inbox.
  • You need routing rules and SLAs for a support team.
  • Per-agent pricing plus AI sessions fits your volume better than a flat plan.

Pick ChatBento if

  • You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
  • You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan.
  • An email hand-off is enough when a visitor needs a person.
  • You want one script tag that works on Framer, Webflow, WordPress, Shopify, Wix, Squarespace or plain HTML.

Switch from Freshchat. In 4 steps.

  1. 1

    Sign up for ChatBento's free plan and enter your website address. It reads your pages in about a minute.

  2. 2

    Copy the custom Q&As you gave Freddy AI into ChatBento's Q&A tab.

  3. 3

    If you want your chat history, pull it before you leave: Freshworks documents raw chat data through its Reporting APIs and transcripts by email.

  4. 4

    Remove the Freshchat embed code (or the Freshchat WordPress plugin) and paste ChatBento's one-line snippet before </body>. Test it on your live site.

Step-by-step install guides for every platform are on the integrations page.

ChatBento vs Freshchat. Questions, answered.

Is ChatBento a good Freshchat alternative?

If you mainly want an AI chatbot on your website that answers from your content and hands off to you by email, yes. If your team answers chats live in a shared inbox, or across WhatsApp and social apps, Freshchat does more.

How much does Freshchat cost compared with ChatBento?

Freshchat is free for up to 10 agents, then $19, $49 or $79 per agent a month billed yearly. Its Freddy AI Agent is extra: $49 per 100 sessions after the first 500. ChatBento has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with AI answers included. Freshchat prices checked October 23, 2026.

Does Freshchat's free plan include AI?

Freshworks lists the Freddy AI Agent on the paid plans, where the first 500 sessions are included once per account and more cost $49 per 100 sessions. ChatBento's free plan includes AI answers, up to 50 a month.

Can I keep my Freshchat chat history?

Freshworks documents getting raw chat data through its Reporting APIs and sending transcripts by email or through marketplace apps. Do that before you remove the widget; ChatBento starts fresh from your website and Q&As.

Keep comparing

Where ChatBento fits

All alternatives

Freshchat is a trademark of its owner; ChatBento is not affiliated with or endorsed by Freshchat.

Sources, checked October 23, 2026: freshworks.com/live-chat-software/pricing/, crmsupport.freshworks.com/support/solutions/articles/50000010092-configure-knowledge-sources

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