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Chatbase vs CustomGPT. Pricing, AI and which to pick.

Both build AI chatbots trained on your content. Chatbase sells tiered monthly plans; CustomGPT sells query credits, and agentic actions such as lead capture use more than one. Neither has a free plan.

Every price and feature here comes from Chatbase's and CustomGPT's own websites, with links. ChatBento, our product, appears as a third column so you can see where a simpler website chatbot fits.

AI chatbot builders

Chatbase

Chatbase is an AI chatbot builder: it trains on your website, docs and FAQs, installs with one script tag, captures leads and hands off to a human, and offers native integrations and automated actions such as Slack and WhatsApp.

Starts at
$40per month, Hobby ($32 billed yearly)
Billing
Tiered monthly plans
Free option
No (7-day trial only)

AI chatbot builders

CustomGPT

CustomGPT.ai is a no-code platform for building AI agents trained on business content, from websites and documents to help desks and media, with citations, an API and Slack deployment.

Starts at
$89per month billed yearly ($99 monthly), Standard
Billing
Query credits
Free option
No (7-day trial, card required)

Chatbase vs CustomGPT, side by side

"Not confirmed" means we couldn't verify it on that company's site, not that it's missing.

Chatbase, CustomGPT and ChatBento compared on price and features
FeatureChatbaseCustomGPTChatBentoOur product
Free planNo (7-day trial only)No (7-day trial, card required)Yes, 50 AI messages/mo
Lowest paid plan$40/mo ($32 billed yearly)$99/mo ($89 billed yearly)$8/mo (2,000 AI messages)
How the AI is billedTiered monthly plansQuery creditsFlat monthly price, no seats
AI answers trained on your websiteYesYesYes
Install with one script tagYesYesYes
Lead captureYesYes, uses extra creditsYes
Hand-off to a humanYesNot confirmedYes, by email
Native integrations (CRM, Slack and others)Slack, WhatsApp and moreYesNot yet

Chatbase details checked October 30, 2026; CustomGPT details checked October 23, 2026. Prices change, so check each company's pricing page before you decide.

Where each one is stronger

Chatbase's strengths

From Chatbase's own site. Check CustomGPT's column in the table above for the same rows.

  • Native integrations and automated actions

    Chatbase offers native integrations and automated actions, such as Slack and WhatsApp. ChatBento focuses on the website chatbot and doesn't have those yet.

CustomGPT's strengths

From CustomGPT's own site. Check Chatbase's column in the table above for the same rows.

  • 1,400+ document formats

    CustomGPT trains on websites, help desks and knowledge bases, PDFs, Office files and 1,400+ formats, plus YouTube, audio and podcasts, on every plan.

    customgpt.ai/pricing

  • Many data connectors

    Google Drive, OneDrive, Dropbox, Confluence, SharePoint, Zendesk, Notion, HubSpot, Shopify, Freshdesk and GitBook, among others.

    customgpt.ai/integrations

  • An API and Slack

    RAG API access from Standard, Slack deployment and Zapier on all plans.

    customgpt.ai/pricing

  • Compliance

    SOC 2 Type 2 and GDPR on all plans, with Azure OpenAI and AWS Bedrock options on Enterprise.

    customgpt.ai/pricing

Chatbase and CustomGPT pricing

Each plan as the company lists it, with the fees that come on top.

Chatbase pricing

  • Hobbyper mo, or $32 per mo billed yearly$40
  • Basicper mo, or $120 per mo billed yearly$150
  • Businessper mo, or $400 per mo billed yearly$500

No free plan; a 7-day trial only. Checked October 30, 2026 on chatbase.co/pricing.

  • Yearly billing lowers Hobby from $40 to $32 a month. We list Chatbase's plan prices only; check its pricing page for each plan's message limits. Source

Chatbase pricing, worked out

CustomGPT pricing

  • Standardper mo ($89 billed yearly). 10 agents, 1,000 queries / mo$99
  • Premiumper mo ($449 billed yearly). 25 agents, 5,000 queries / mo$499
  • Enterprisecontact salesCustom

No free plan; a 7-day free trial that needs a card and then bills automatically. Checked October 23, 2026 on customgpt.ai/pricing.

  • CustomGPT counts query credits: a regular chat message uses one, and agentic actions such as lead capture use more. When you reach the limit, agents stop responding to new queries. Source
  • Removing “Powered by CustomGPT.ai” branding starts on Premium. Source

CustomGPT pricing, worked out

Which to choose

It comes down to who answers your chats and how you'd rather be billed.

Choose Chatbase if

  • You depend on native integrations and automated actions such as Slack or WhatsApp.

Choose CustomGPT if

  • You need the bot to learn from large document libraries, drives or media.
  • You want a RAG API to build your own app on, or Slack deployment.
  • You need SOC 2 Type 2 paperwork, and $89 to $499 a month fits.

Choose ChatBento if

Our product

  • You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
  • You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan with 50 AI messages a month.
  • An email hand-off is enough when a visitor needs a person.

Only need AI answers on your website?

ChatBento reads your site in about a minute and answers visitors from it. Free plan forever, paid plans from $8 a month.

ChatBento vs ChatbaseChatBento vs CustomGPT

Chatbase vs CustomGPT. Questions, answered.

Which is cheaper, Chatbase or CustomGPT?

It depends on how you'd use them, because they bill differently. Chatbase starts at $40 (per month, Hobby ($32 billed yearly)), billed as: tiered monthly plans. CustomGPT starts at $89 (per month billed yearly ($99 monthly), Standard), billed as: query credits. Price your own monthly volume on both before you decide.

Do Chatbase and CustomGPT have free plans?

Chatbase: No free plan; a 7-day trial only. CustomGPT: No free plan; a 7-day free trial that needs a card and then bills automatically.

What is the main difference between Chatbase and CustomGPT?

Both build AI chatbots trained on your content. Chatbase sells tiered monthly plans; CustomGPT sells query credits, and agentic actions such as lead capture use more than one. Neither has a free plan.

Which should I choose, Chatbase or CustomGPT?

Choose Chatbase if you depend on native integrations and automated actions such as Slack or WhatsApp. Choose CustomGPT if you need the bot to learn from large document libraries, drives or media.

Is there a simpler, flat-priced alternative to Chatbase and CustomGPT?

ChatBento is an AI chatbot for your website that learns from your pages and Q&As, captures leads and hands off to you by email. It has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with AI answers included and no seats. It has no live chat inbox, ticketing or messaging channels, so it fits when the website chatbot is the job.

Keep comparing

All comparisonsAI chatbot pricing guide

Chatbase and CustomGPT are trademarks of their owners; ChatBento is not affiliated with or endorsed by either.

Sources: chatbase.co/pricing, customgpt.ai/pricing, customgpt.ai/integrations

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