AI chatbot for spas.
Day spa visitors usually want three things settled before they book: which massage or facial is right for them, what it costs once gratuity is added, and whether a gift card covers it. A chatbot trained on your treatment menu and spa policies answers those any time, including the rush before Mother's Day and the holidays, and passes pregnancy, health and booking questions to your front desk.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Do you do pregnancy massage? I'm 20 weeks.
Chatbot: Yes. Our prenatal massage is offered from the second trimester, with side-lying positioning and support pillows, by therapists with prenatal training. You'll fill in a short health form when you arrive, and if your pregnancy is high risk we ask you to check with your doctor or midwife first.
Prenatal massage page
Visitor: Is the tip included in the price?
Chatbot: Gratuity isn't included. Many guests leave 18 to 20%, added to your card at checkout or as cash in the envelope in your treatment room. If you're buying a gift card, you can include gratuity so the recipient doesn't have to.
Spa etiquette page
Visitor: My legs have been swelling a lot lately. Is massage still OK?
Chatbot: I can't advise on that, and it's worth asking your doctor or midwife before your visit. Leave your name and number and our spa coordinator will call to talk through your booking. If the swelling is sudden or comes with a headache or vision changes, call your doctor right away.
Human handoff
Powered by ChatBento
12 questions customers ask spas
The questions spas hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1What's the difference between Swedish, deep tissue and hot stone massage?
- 2Do you offer prenatal massage, and from which trimester?
- 3Can my partner and I have a couples massage in the same room?
- 4Which facial is best for sensitive or acne-prone skin?
- 5Is gratuity included, or should I tip my therapist?
- 6Do you sell gift cards online, and do they expire?
- 7How early should I arrive, and can I use the steam room before my treatment?
- 8Can I request a female or male massage therapist?
- 9What do I wear during a massage or body wrap?
- 10Do you have spa packages for a bridal party or birthday group?
- 11Can I pay for a massage with my HSA or FSA card?
- 12What happens if I cancel less than 24 hours before my treatment?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For spas, make sure these are on the site or added as docs:
- Treatment menu: each massage, facial and body treatment with length and price
- Prenatal massage page with your trimester and health form rules
- Spa etiquette: arrival time, what to wear, amenities, gratuity
- Gift card terms: where to buy, expiry, what they cover
- Couples, group and bridal package details
- Cancellation and late arrival policy, hours and parking
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi! I can help you choose a treatment, explain gift cards or answer questions before your visit.”
- 4
Paste one line on your Wix site
Many independent day spas build on Wix or Squarespace, often with a gift card store and booking link added in. The install guide shows where the snippet goes.
Install on Wix
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Booking, rebooking and cancelling treatments
- Health questions: pregnancy complications, recent surgery, blood clots, skin conditions
- Group, bridal and corporate bookings
- Lost or unused gift cards and refund requests
- Complaints about a treatment or a therapist
No health clearance, and contraindications go to a person
The chatbot explains your treatments and intake process; it never tells a guest a treatment is safe for their condition. Pregnancy complications, blood clots, recent surgery, high blood pressure and skin conditions should get a callback and a suggestion to check with their doctor. Ask guests not to type medical history into the chat, and collect it on your intake form instead.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits spas
Typical volume: 200 to 850 AI replies a month. A day spa with six to ten treatment rooms and 2,500 to 6,000 site visits a month, where 3 to 4% of visitors open the chat and ask three or four questions each, with peaks before Valentine's Day, Mother's Day and the holidays.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Day spas questions. Answered.
Can the chatbot help visitors choose a massage?
Yes, from your own descriptions: it explains how Swedish differs from deep tissue, or which facial suits sensitive skin, the way your menu describes them. If a guest mentions an injury or condition, it suggests a call with your team instead.
Can it sell gift cards?
It doesn't take payments. It explains your gift card terms and links straight to your gift card page, which is where most holiday-season questions end up anyway.
How should it handle pregnancy questions?
Train it on a prenatal page that states which trimesters you accept and what you ask of guests. It repeats that, and sends anything about complications to a person.
Will it explain tipping without being awkward?
Write your gratuity policy plainly on an etiquette page and it answers the same way every time, which saves guests from guessing at checkout.
How much does an AI chatbot for spas cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for spas, 200 to 850 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for hair salons“How much is balayage, and why is it listed as a starting price?”
- AI chatbot for hotels“What time is check-in, and can I get early check-in or a late checkout?”
- AI chatbot for yoga and pilates studios“I've never done yoga. Which class should I start with?”
Use cases for spas
- Booking and appointment questionsAnswer questions about availability, prices, cancellations and what to bring before visitors book. An AI chatbot trained on your site replies 24/7 and points people to your booking page.
- Pre-sales questionsAnswer the questions buyers ask before they pay: pricing, fit, timelines and terms. An AI chatbot replies instantly from your own pages and hands serious buyers to your team.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.