AI disclosure
Also called AI transparency notice
AI disclosure means telling people when they are interacting with an AI system rather than a human. Laws increasingly require it: Article 50 of the EU AI Act requires providers to design AI systems that interact with people so that users are informed, unless it's obvious, with obligations applying from August 2, 2026.
Example
A chatbot's header reads "AI assistant" and its first message says "I'm an AI assistant trained on this store's website."
Why it matters for a website chatbot
Visitors trust a chatbot more when they know what it is, and in the EU it's a legal requirement. With ChatBento, name it clearly in the header, such as "Acme AI assistant", and mention it's an AI in the greeting.
See it in practice: Lead capture
Related terms
- Greeting messageA greeting message is the first message a chatbot shows when a visitor opens the chat window, before they type anything. It tells visitors what the chatbot can help with and invites a first question. Specific, useful greetings get more replies than a generic "How can I help?".
- GuardrailsGuardrails are rules and checks placed around an AI system to keep its behavior within safe, intended limits. They can restrict topics, block harmful or off-brand output, require answers to come from approved sources, filter inputs for attacks, and send uncertain or sensitive cases to a person.
- Chat widgetA chat widget is the small interface embedded on a website, usually a round button in a bottom corner, that opens a chat window when clicked. It connects visitors to a chatbot, live agents or both, and is normally added to a site with a short JavaScript snippet or a platform plugin.