AI chatbot for law firms.
People rarely contact a law firm calmly. They write at midnight after a car accident, a custody fight or a parent's death, asking whether you handle their kind of case, what a consultation costs and how your fees work. A chatbot trained on your practice-area and fee pages answers those consistently, takes contact details for an intake call, and keeps the facts of the case out of the chat until your team has run a conflict check.
14 days free, then a free plan or from $8 a month. No card required.
Visitor: Do you take slip and fall cases? I fell at a grocery store last month.
Chatbot: Yes, premises liability is one of our main practice areas. Personal injury cases are handled on contingency, which means no attorney fee unless we recover money for you, and the first consultation is free. I can't assess your case here, but I can help you set one up.
Practice areas
Visitor: What happens at the free consultation?
Chatbot: It's a 30-minute meeting, by phone, video or at our office, with an attorney who reviews what happened and answers your questions. If you have them, bring photos, medical bills and any letters from the store's insurer. There's no charge and no obligation to hire us.
Free consultation page
Visitor: How long do I have to file? Their insurance company keeps calling me.
Chatbot: Filing deadlines depend on your state and the facts, and missing one can end a claim, so an attorney needs to answer that one. Leave your name and phone number and our intake team will call you today, or call us at (312) 555-0163. Please save the details of the accident for that call rather than this chat.
Human handoff
Powered by ChatBento
12 questions customers ask law firms
The questions law firms hear most. Copy them as a Q&A template, add your answers, and the chatbot answers them in your words.
- 1Do you handle car accident cases, and do you work on contingency?
- 2What percentage do you take if my personal injury case settles?
- 3Is the first consultation free, and how long is it?
- 4Do you charge a flat fee for a will or a living trust?
- 5How much is the retainer for a divorce or custody case?
- 6Can you help with a green card, a visa renewal or a DACA application?
- 7Do you offer consultations in Spanish?
- 8Can I meet with an attorney by video instead of coming to the office?
- 9What documents should I bring to my consultation?
- 10Do you handle probate if my parent died without a will?
- 11Which counties and courts do you practice in?
- 12How quickly can an attorney call me back about my situation?
Set it up in four steps
- 1
Point it at your website
Enter your site's address and ChatBento reads your pages. For law firms, make sure these are on the site or added as docs:
- Practice-area pages: personal injury, family law, estate planning, immigration
- Fee page: contingency percentages, flat fees, hourly rates and the retainers you publish
- Consultation page: cost, length, video or in person, what to bring
- Attorney bios, languages spoken and bar admissions
- Office locations, hours and the counties and courts you cover
- Client-facing FAQ pages and plain-English guides
- 2
Answer the 12 questions
Copy the questions above, paste them into ChatBento as Q&As and write your answers. These are what visitors ask first, so a clear answer here covers most chats.
- 3
Set the greeting and handoff
Add the email that receives handoffs and a greeting that sets expectations, for example: “Hi, I can answer questions about our practice areas, fees and free consultations. I can't give legal advice.”
- 4
Paste one line on your WordPress site
Many law firm sites run on WordPress, often built and maintained by a legal marketing agency. The install guide shows where the snippet goes.
Install on WordPress
What it answers, and what it hands to you
Hand these to a person
The chatbot collects the visitor's name and email or phone, then sends you the whole conversation.
- Anyone describing the facts of their matter: the chatbot takes a name and number for a conflict check and intake call
- Questions about filing deadlines, court dates or statutes of limitation
- Existing clients asking about their matter, documents or bill
- Requests for an opinion: do I have a case, should I settle, should I sign this
- Urgent matters: an arrest, a hearing this week, a detained relative, a protective order
- Opposing parties, insurers or other lawyers trying to reach the firm
No legal advice, and no attorney-client relationship
The chatbot describes your practice areas, fees and process; it never tells someone whether they have a case, what to do next or how long they have to file. Say in the greeting and on your site that chatting doesn't create an attorney-client relationship. Ask visitors to hold back confidential facts until your intake team has run a conflict check, and send every deadline or statute of limitations question to a lawyer. State bar rules on lawyer advertising also cover what the chatbot says about past results, so train it only on pages you've already approved.
This is general guidance, not legal advice. ChatBento answers only from the content you give it, and says so when it doesn't know.
Which plan fits law firms
Typical volume: 200 to 850 AI replies a month. A small firm with 2,500 to 6,000 site visits a month, where 3 to 4% of visitors open the chat and ask three or four questions each; personal injury and immigration practices sit at the high end.
Start on the Free plan (50 messages a month) to try it, then move up when the chat gets busy.
Law firms questions. Answered.
Does chatting with the bot create an attorney-client relationship?
It shouldn't, and the chatbot should say so. Put a short disclaimer in the greeting and train it on a page explaining that representation starts only after a conflict check and a signed engagement letter.
What does it do when someone starts typing out their whole case?
Tell it to stop them politely: it explains that details should wait for the intake call, then collects a name, phone number and the type of matter. That keeps confidential information out of the transcript until you've checked for conflicts.
Can it qualify personal injury leads?
It can ask the questions your intake page lists, such as the type of incident, the state it happened in and whether they already have a lawyer, and pass the answers to your team. Whether a case is worth taking is your attorneys' decision.
How much does an AI chatbot for law firms cost?
ChatBento has a Free plan with 50 AI messages a month, then Hobby at $8/month (2,000 messages), Standard at $30/month (10,000 messages), Pro at $100/month (40,000 messages). At typical volume for law firms, 200 to 850 AI replies a month, Hobby at $8/month covers it. Every account starts with a 14-day free trial, no card required.
Related industries
- AI chatbot for accountants“Are you taking new individual tax clients this season?”
- AI chatbot for insurance agents“Which insurance companies do you work with?”
- AI chatbot for real estate agents“Is the house on Birch Lane still available, or is it under contract?”
Use cases for law firms
- Lead captureTurn website questions into leads. An AI chatbot answers from your content, then collects a name, email and note when a visitor wants follow-up, and emails you the lead with the full conversation.
- Human handoffLet your AI chatbot pass complex or sensitive conversations to a person. Visitors leave their details, and your team gets the full conversation by email, without anyone repeating themselves.
Terms to know
Answer visitors while you're closed. Free to start, then from $8 a month.
14-day free trial. No card required.