HubSpot alternative. ChatBento vs HubSpot.

HubSpot's Service Hub is a CRM-based customer service platform with a help desk, ticketing, live chat, a knowledge base and calling. Its chatbot builder is free, and the AI Customer Agent comes with Professional and Enterprise. ChatBento does one job: an AI chatbot on your website, trained on your content, that captures leads and hands off to you, from $8 a month with a free plan.

Start free trial How to switch

ChatBento

Free50 AI messages / month, free forever$0
Hobbyper month, 2,000 AI messages$8
Standardper month, 10,000 AI messages$30
Proper month, 40,000 AI messages$100

Flat price, no per-seat fees. Full pricing

HubSpot

Freeup to 2 users, live chat with HubSpot branding$0
Customer Agent (AI)per resolution; needs Professional or Enterprise$0.50

Free for up to 2 users, no credit card required. Checked October 23, 2026 on their pricing page.

We couldn't confirm the per-seat prices HubSpot shows for Starter, Professional and Enterprise in every region, so check its pricing page. Professional and Enterprise also carry a required one-time onboarding fee ($1,500 and $3,500).
HubSpot counts a Customer Agent resolution when the AI helped and the conversation wasn't handed to a human for 72 hours.

Side by side. What each one does.

ChatBento compared with HubSpot
Feature	ChatBento	HubSpot
Free plan	Yes, 50 AI messages/mo	Yes, up to 2 users
How the AI is billed	Flat monthly price, no seats	Per seat, plus $0.50 per AI resolution
AI answers trained on your website	Yes	Customer Agent, Professional and up
Install with one script tag	Yes	Yes
Hand-off to a human	Yes, by email	Yes
Live chat inbox for your team	No	Yes
WhatsApp, Messenger and other channels	Not yet	Yes
Native integrations (CRM, Slack and others)	Not yet	2,000+ apps
Help desk ticketing	No	Yes

HubSpot details are from HubSpot's own website, checked October 23, 2026. Rows we couldn't confirm are left out. Prices change, so check their pricing page before you decide.

What HubSpot does better. Honestly.

A CRM underneath

Every chat, ticket and call sits on HubSpot's CRM, next to your contacts and deals. ChatBento sends leads to your email.

A full service platform

Help desk, ticketing, SLAs, skill-based routing, a knowledge base, calling and feedback surveys, beyond the chat widget.

AI that knows the customer

Customer Agent learns from your knowledge base, website, CRM data and past conversations, works across chat, email, WhatsApp and Messenger, and transfers to your team with full context.

Over 2,000 integrations

HubSpot's marketplace lists more than 2,000 apps, from Jira to Microsoft Teams.

What both do. The common ground.

A chat widget that loads from a script pasted before </body>
A bot that can hand a conversation to a person
A free plan to start on

When to choose HubSpot. And when ChatBento fits.

Pick HubSpot if

You already run sales or marketing in HubSpot and want every chat on the contact's CRM record.
You need ticketing, SLAs and a knowledge base alongside chat.
Two people answering live chat for free is all you need, and you don't need AI answers.
You want the AI agent on email, WhatsApp and Messenger too, and per-resolution pricing suits your volume.

Pick ChatBento if

You want an AI chatbot on your website that answers from your own pages, Q&As and text, not a full support suite.
You'd rather pay a flat $8, $30 or $100 a month than per seat or per resolution, or start on the free plan.
An email hand-off is enough when a visitor needs a person.
You want one script tag that works on Framer, Webflow, WordPress, Shopify, Wix, Squarespace or plain HTML.

Switch from HubSpot. In 4 steps.

1
Sign up for ChatBento's free plan and enter your website address. It reads your pages in about a minute.
2
Copy your most-used knowledge base answers into ChatBento's Q&A tab.
3
Export what you want to keep. HubSpot lets you export records such as contacts and tickets, and inbox data through its Conversations API.
4
Turn off the HubSpot chat on your pages (keep the tracking code if you use HubSpot analytics) and paste ChatBento's one-line snippet before </body>. Test it on your live site.

Step-by-step install guides for every platform are on the integrations page.

ChatBento vs HubSpot. Questions, answered.

Is ChatBento a good HubSpot chatbot alternative?

If you want AI answers on your website without a CRM or per-seat plan, yes. ChatBento learns from your site and Q&As, captures leads and hands off by email. If your team works in HubSpot's CRM and help desk, its own chat keeps everything in one place.

Is HubSpot's chatbot free?

HubSpot's chatbot builder and live chat are free for up to 2 users, with HubSpot branding. Its AI Customer Agent is $0.50 per resolution and needs a Professional or Enterprise plan.

How does pricing compare?

HubSpot charges per seat for Service Hub, plus $0.50 per AI resolution, and Professional and Enterprise have one-time onboarding fees. ChatBento has a free plan with 50 AI messages a month, then $8, $30 or $100 a month, with AI answers included. HubSpot details checked October 23, 2026.

Can I keep using HubSpot for my CRM and ChatBento for chat?

Yes. ChatBento is a separate script, so you can keep HubSpot's tracking code for analytics and turn off only its chat widget. ChatBento has no native HubSpot integration yet; leads arrive by email.

Keep comparing

Where ChatBento fits

All alternatives

HubSpot is a trademark of its owner; ChatBento is not affiliated with or endorsed by HubSpot.

Sources, checked October 23, 2026: hubspot.com/pricing/service, hubspot.com/products/artificial-intelligence/ai-customer-service-agent

Try the HubSpot alternative. Free to start.

Start free trial See pricing

14-day free trial. No card required.